Innovation is key to helping retailers and customers navigate through the new normal

Alex Barnes
Alex Barnes
Co-Founder and Co-CEO of Lanterne

As restrictions start to ease across the UK and crowds begin to gather, now more than ever businesses are relying on technology to support social distancing measures and ensure public spaces are kept safe.

As the COVID-19 pandemic sweeps across the world, we are seeing a new breed of services and new uses of technology emerge. A few weeks ago, the UK government announced a further reduction in social distancing measures enabling pubs, restaurants and hairdressers in England to reopen in early July. A positive step in the right direction, however,  this decision doesn’t come without its challenges because as more doors begin to reopen the risk of infection becomes greater.

In a recent report conducted by RetailNext, figures showed a 14.9 percent increase in brick-and-mortar foot traffic for the month of June in comparison to May 2020. These results are encouraging and we look forward to seeing further growth overtime.  However, one can’t become too comfortable when dealing with an unfamiliar virus such as COVID-19. Retailers need to be prepared and ensure they have the right tools, resources and strategies in place to prevent further spread.

Shopping mall occupancy

“The current crisis should serve as a reminder to all retailers and consumer products and services companies that having a worst-case-scenario plan is an important part of critical strategic planning,” said Keith Jelinek, managing director in the retail practice at Berkeley Research Group, a global consulting firm.

Companies need to come together and look towards building innovative solutions to ensure public spaces are kept safe,“seeing the large numbers of people waiting in a queue to enter a shop has really surprised me and frightens me. We are seeing a resurgence of the virus and I’m very worried that we will see it here in the UK. In my local supermarket, the space between the aisles is tiny and hard to navigate. If you don’t use the one way system properly you will get too close to other people” said Adam from Oxford, a Crowdless customer. 

To help build consumer confidence,  brands need to pull together and ensure the right actions are being practiced to reduce the spread. Last month, RetailNext announced further enhancements to their occupancy solution and encouraged partnerships with companies such as Yoobic, sensalytics and more.

Without a doubt, innovation is the new necessity and apps like Crowdless optimise shopper experience by helping them to shop while respecting the social distance guidelines. Crowdless is a free app that offers shoppers supermarket crowd levels, in effect telling you how crowded stores are before you go. By using existing data sources, crowdsourced data and machine learning, Crowdless allows people to check in real-time whether a store is crowded before stepping foot in the door. 

Apps such as this give consumers the confidence to re-enter stores with ease, “Our goal is to enable retailers and consumers to work together,” said Alex Barnes, co-founder at Crowdless. “Our users notify each other about how crowded stores are, which is a huge benefit to the community. This also supports the retailer, as it encourages users to discover new opportunities to shop at less crowded times”.

We are excited to see innovative apps such as Crowdless emerge in the market during these unpredicted times. If you would like to find out more about how the RetailNext Occupancy solution works, download the brief here. We also encourage you to download the free Crowdless app to know when it’s the perfect time to shop in-store!