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カスタマージャーニー

カスタマージャーニーを分析するための市場で最も強力なツール。

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Intuitive

Say goodbye to unwieldy Windows apps. Fast, easy-to-use, browser and mobile interfaces get you up and running in no time.

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Purpose-built

The RetailNext system was built from the ground up in partnership with leading retailers around the globe.

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Transparent

Priced per sensor per month. No hidden per-user fee, reporting fee, API fee, or anything else.

実用的

Auroraは、各店舗から1日に数百万のデータポイントをキャプチャし、互いに連携してカスタマージャーニーの単一のビューを構築できます。このデータは、ユーザーインターフェース内で直接分析することもできますし、APIを使用して貴社内のデータサイエンスチームに分析を依頼することもできます。

  • 店舗内のトラフィックと滞留: 買い物客のトラフィックと店舗内の滞留パターンを可視化します。

  • ゾーントラバーサル: 買い物客がカスタマージャーニー中に店舗のエリアをどのように移動するかを理解します。

  • アニメーション: 関心のある特定の訪問をフィルタリングし、カスタマージャーニー全体のアニメーションを表示します。

  • 動態マップ: 買い物客の活動が多いエリアと少ないエリアのヒートマップを表示します。

Screen: Transition Chart

高度なセグメンテーション

買い物客のデータをセグメント化して、特定の買い物客のプロファイルの店内での行動に焦点を合わせます

  • 購入者と非購入者: 買い物客を購入者と非購入者に分割して、カスタマージャーニーを分析します。

  • 買い物客vsスタッフ: スタッフと買い物客がいつ、どこで、どのくらいの長さで接客しているか、そしてこれが購入にどのように影響するかについてのインサイトを取得します。

  • 性別: AIベースのデモグラフィクスエンジンで、性別と年齢層ごとに買い物客を匿名でセグメント化します。

Screen: MCKM

小売コンサルティング

データの解釈とアクションについてサポートが必要、または環境に対する高度なカスタムインサイトが必要な場合は、小売専門家とデータサイエンティストのチームがお手伝いします。

  • カスタム統合: 当社のデータサイエンティストは、RetailNextシステムのデータをサードパーティのデータとリンクすることで、貴社用にカスタマイズしたインサイトを作成できます。

  • ベンチマーク: 業界の同業者と比較して、店舗のパフォーマンスを理解します。

  • パートナーシップ: 当社のコンサルティングチームは、小売クライアントとの深いパートナーシップを大切にしています。そして、お客様のニーズに合わせたデータ、レポート、およびアクションを提供いたします。

Photo: Consulting

私たちは、RetailNextからのデータ一式と他のシステムからの運用データを組み合わせて、店舗内のすべてのブランドパートナー様に実用的な洞察を提供しました。店内の運用を最適化するため私たちがデータの恩恵を受けるだけにとどまらず、私たちが提携している多くのブランドが、ポータルを通じてezInsights にアクセスし、データドリブンの意思決定を行いパフォーマンスを向上させています。

Nilesh Khalkho
CEO and Founder
Sharaf DG
1/14
Headshot: Nilesh Khalkho
Nilesh Khalkho
CEO and Founder
Sharaf DG
1/14

As the world’s leading lifestyle brand for gamers, Razer is invested in delivering premium experiences for our customers, many of whom are dedicated members of global gaming and esports communities. The RetailNext platform gives us that edge with the ability to deep dive into store data and better understand our customers. As a technologically advanced company with a global footprint, we appreciate the capabilities that RetailNext offers to our brand.

Christine Cherel
Director of Global Retail Experience
Razer Inc
2/14
Headshot: Christine Cherel
Christine Cherel
Director of Global Retail Experience
Razer Inc
2/14

Whether they’re shopping video, digital, or film cameras; picking up orders; or dropping by to see the KEH Reserve Collection of rare and collectible cameras - our customers are looking for a seamless sensory experience in our store. With the RetailNext platform, which was incredibly easy to install and setup, we can provide just that by applying a more data-driven and insightful approach to optimizing our in-store experiences using their industry-leading smart store analytics.

David La Rue
CIO
KEH INC.
3/14
David LaRue
David La Rue
CIO
KEH INC.
3/14

Beginning in 2019, Adore Me embarked on a company-wide endeavor to transform our business model into one that weaves sustainability and social responsibility into everything we do—and becoming a Certified B Corporation marks a huge milestone for us. We couldn’t have achieved this without the help of the RetailNext platform, which helps us to drive high-impact, operational efficiencies at our brick-and-mortar locations on a consistent basis, that contribute to our sustainability goals.

Ranjan Roy
VP of Strategy
Adore Me
4/14
Ranjan Roy
Ranjan Roy
VP of Strategy
Adore Me
4/14

We want fishing to be enjoyed by everyone, and we’re committed to building a community around the Catch Co. brand and forging ever-closer connections with our customers. Bringing that mission into brick-and-mortar stores was the logical next step, and RetailNext’s technologies are helping us to realize that ambition, using data-driven insights to create the most fulfilling, inclusive, and interactive shopping experiences possible.

Teeg Stouffer
Director of Retail Experience
Catch Co.
5/14
Teeg Stouffer
Teeg Stouffer
Director of Retail Experience
Catch Co.
5/14

As an expert in brand development in the luxury retail and distribution market for over 65 years, our clients' success is at the core of what we do. We are excited to introduce the RetailNext platform to augment our capabilities in helping over 100 international brands grow their market share in the Middle East.

Ziad AlMalki
Chief Operating Officer
AlMalki Group
6/14
Headshot: Ziad AlMalki
Ziad AlMalki
Chief Operating Officer
AlMalki Group
6/14

We did an extensive evaluation of all of the technologies that measure shopper journeys in-store and RetailNext stood out as the most accurate, the most complete and the most innovative. With RetailNext we are truly able to understand the full path of shoppers inside of our stores and their dashboard allows us easy access to the metrics that matter.

Anonymous
Business Analysis Manager
Large US Cellphone Provider
7/14
Headshot: Anonymous
Anonymous
Business Analysis Manager
Large US Cellphone Provider
7/14

RetailNext's advanced suite of shopper journey analytics, covering the full path of a shopper in-store, delivers deep insights into how customers shop and interact with our product, fixtures, and in-store technology. This technology allows us to continually test, measure and optimize our business in near real-time. RetailNext has been great to work with as we have rolled out their technology and we look forward to our continued partnership.

Adolfo Rodríguez
VP, Global Retail Operations
The Estée Lauder Companies
8/14
Headshot: Adolfo Rodríguez
Adolfo Rodríguez
VP, Global Retail Operations
The Estée Lauder Companies
8/14

当社がデータドリブンな意思決定への投資を継続する中で、店内の顧客ショッピングプロセスを可視化することは非常に重要です。RetailNextは当社にとって素晴らしいパートナーであり、このレベルの洞察はトラフィックとショッピングのパターンを理解するための始まりにすぎないと信じています。

Marc Mastronardi
Chief Store Officer
Macy's
9/14
Headshot: Anonymous
Marc Mastronardi
Chief Store Officer
Macy's
9/14

RetailNext has helped evolve how we think about our stores at Calvin Klein and we think of them as an extension of our own team. Their robust shopper journey data gives our analytics team a much clearer view into what is happening in our stores, giving us e-commerce style analytics across store layout, marketing, product assortment, and more.

Darren Bowden
Vice President, Store Operations
Calvin Klein
10/14
Headshot: Darren Bowden
Darren Bowden
Vice President, Store Operations
Calvin Klein
10/14

Partnering with RetailNext has allowed us to gain deep insights into our in-store customer. The data has enabled us to reshape the retail experience around how people want to shop. Listening to our customers is the top priority at Kendra Scott, and RetailNext has supplied a strong foundation for us to enhance our retail locations as we continue to grow.

Ben Jackson
Emerging Technology and Innovation Strategy Consultant
Kendra Scott
11/14
Headshot: Ben Jackson
Ben Jackson
Emerging Technology and Innovation Strategy Consultant
Kendra Scott
11/14

過去数年間、RetailNextは、CEOとしての私が組織全体で業績ベースの文化を推進するのに役立ってきました。RetailNext によって生成された洞察とデータは、お客様に満足のためデータに基づいた施策を行うのに不可欠なものとなっています。また、RetailNextのプラトフォームはマーケティング効率を向上させ、人員配置から店舗レイアウトやマーチャンダイジングに至るまで、あらゆる面での意思決定を簡素化しています。私たちをサポートしてくれるチームと、彼らが私たちの成功に真に投資していることに非常に感銘を受けました。

Damian Hall
CEO
Tanaka Megane
12/14
Headshot: Damian Hall
Damian Hall
CEO
Tanaka Megane
12/14

When our business partners ask questions like "what kind of displays work best", we always turn to RetailNext. The actionable data is limitless. RetailNext delivers the most accurate, most robust metrics for entrance traffic and their ability to understand the full path of a shopper is unrivaled. I really value their partnership and look forward to expanding our capabilities with them at On-Running.

Jonathan Jimenez
Retail Technology Project Manager
On Running
13/14
Headshot: Jonathan Jimenez
Jonathan Jimenez
Retail Technology Project Manager
On Running
13/14

RetailNext is a critical partner for our stores across the GCC. Their accurate measurement of in-store shopper behavior helps us deliver the best service by giving us the data we need to staff our stores accordingly and to measure performance across all of our locations. This data is critical to driving the best operational and marketing programs for our business.

Ayman Beydoun
Chief Operating Officer
BFL Group
14/14
Headshot: Ayman Beydoun
Ayman Beydoun
Chief Operating Officer
BFL Group
14/14

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