Your store data already holds the answers. Getting to them usually means knowing which dashboard to open, which report to run, or who to ask. Pulse AI removes that step. Ask a question about your stores in plain language and get an answer in seconds, drawn from the same measured data behind your RetailNext dashboards and scoped to what each user is permitted to see. It is included in every subscription at no additional cost.
Type a question like “Which stores had the lowest conversion yesterday?” and get a direct answer, with the trends and comparisons that explain it. No dashboard navigation or report requests required.
Pulse AI is tuned to work as a retail analyst. It answers from your own measured store data, not the open internet, and knows what conversion, capture rate, dwell, and shopper yield mean on a shop floor.
Store managers, regional leaders, and executives get the answers they need without training or waiting on an analyst, so decisions keep pace with the business. From store colleagues to senior leadership, everyone gets what they need from the data.
Store managers get a quick performance snapshot. Regional leaders compare locations side by side. Executives check fleet performance without waiting on a report. Pulse AI serves all of them from a single question box.
Performance questions usually start with a search for the right dashboard, widget, and date range. Pulse AI starts with the question. It queries your own metrics through RetailNext APIs and answers with context, such as how results compare to last week, when peak hours fell, and what to look at next.
Analytics only pays off when people use it. New hires and occasional users often stall at the learning curve, which leaves insight with a handful of power users. Pulse AI lets anyone type a question and start exploring, without knowing which report to open first.
Routine how-to questions slow teams down and fill support queues. Pulse AI answers setup, settings, and troubleshooting questions with step-by-step guidance drawn from the official RetailNext Knowledge Base inside the same chat your team already uses for performance questions.
An AI feature your security team cannot approve never reaches your stores. Pulse AI was designed for that review, with access rules your administrators already manage and a clear account of what data goes where.
Pulse AI answers from the same measured data behind your dashboards, captured by the award-winning Aurora® sensor at 95–99% people-counting accuracy and audited at every installation. The quality of an answer starts with the quality of the input.
Some customers have already standardised on their own AI tool. RetailNext is available as a Model Context Protocol (MCP) connector, so your data can be queried securely from the AI environment your team already trusts. Access is authenticated against each user’s own RetailNext login and scoped to the permissions they already have. It works independently of Pulse AI, and it carries no additional cost.
Talk to our team. We’ll show you what Pulse AI can tell you about your stores, using the data you already have.
Pulse AI is the conversational AI analyst built into the RetailNext platform. Users ask questions in plain language, such as “Which stores had the lowest conversion yesterday?”, and get a direct answer in seconds. It answers questions about traffic, conversion, sales, dwell, occupancy, and shopper yield at the store, region, and fleet levels, as well as store setup questions like opening hours, camera inventory, and device health alerts.
It is grounded: Pulse AI queries your own metrics through RetailNext APIs and answers from your measured store data, not the open internet. It is retail-tuned: it knows what conversion, capture rate, dwell, and shopper yield mean on a shop floor, and it reads the page you are on. And it is permission-aware: it inherits each user’s existing RetailNext access rights, so it cannot show anyone something they could not already see in the platform.
Yes. Pulse AI answers setup, settings, and troubleshooting questions with step-by-step guidance drawn from the official RetailNext Knowledge Base and Public Docs, and links to the source article in every answer. It works automatically wherever Pulse AI is enabled.
Pulse AI runs on a SOC 2 Type II-compliant platform and uses each user’s own authentication, so it cannot widen what anyone can see. Only aggregated, dashboard-level metrics reach the AI provider; raw transaction records, video, and images are never transmitted. Pulse AI is powered by Anthropic under RetailNext’s enterprise agreement. Requests are processed in real time, and RetailNext does not permit its third-party AI providers to train their models on customer data without explicit permission.
Pulse AI is included in every subscription at no additional cost, with unlimited use and no per-token billing, and it is enabled for all users by default. Administrators stay in control under Admin > General > Pulse AI: they can turn the feature off, limit it to specific roles or user profiles, switch recommendations on or off, and add context about the business. Access always follows each user’s existing RetailNext permissions.
Yes. RetailNext is available as a Model Context Protocol (MCP) connector, so your team can query your data securely from the AI environment they already trust. Access is authenticated against each user’s own RetailNext login and scoped to the permissions they already have. It works independently of Pulse AI and carries no additional cost.