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IoT Breakthrough Of The Year Award

Best Retail Insights Winner 2025

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&lt;p&gt;&lt;strong&gt;About Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries.&lt;/p&gt;
&lt;p&gt;The Deployment Quality Assurance team ensures the accuracy and reliability of our analytic solutions for customers and partners. We work closely with service engineers and clients through multi-phased workstreams to validate data quality and optimize system performance.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Identify issues and assure the accuracy of the data produced by our software meets our accuracy benchmark&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Auditing and adjusting various data sets and technologies&lt;/li&gt;
&lt;li&gt;Documentation of results for analysis and improvements&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ability to ensure traffic counting is done correctly, if it doesn&#39;t meet our standard troubleshooting to achieve standard (95%)&lt;/li&gt;
&lt;li&gt;Ability to work largely unsupervised&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Have a moderate understanding of RetailNext software analytics and hardware&lt;/li&gt;
&lt;li&gt;Ability to effectively use tools for completing Audits (Audit Console, Gsuite, etc.)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Talents:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ability to accurately complete audits (by Retailnext standards)&lt;/li&gt;
&lt;li&gt;Ability to communicate effectively at all levels with peers/managers for escalation, feedback, etc.&lt;/li&gt;
&lt;li&gt;Completing all assigned audits on time within company SLAs.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#39;s it like to work here?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Remote Work&lt;/li&gt;
&lt;li&gt;Work from anywhere for 90 days yearly&lt;/li&gt;
&lt;li&gt;Autonomy &amp;amp; Growth&lt;/li&gt;
&lt;li&gt;Flexible schedules, ownership, career investment&lt;/li&gt;
&lt;li&gt;Customer Obsessed: Everything we do is for our clients.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Best Self Allowance&lt;/li&gt;
&lt;li&gt;Annual stipend for personal growth&lt;/li&gt;
&lt;li&gt;Recharge Days (Monthly company-wide day off)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Deployment Quality Assurance Analyst

&lt;p&gt;&lt;/p&gt;
&lt;h1 class=&quot;text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold&quot;&gt;Project Manager&lt;/h1&gt;
&lt;h2 class=&quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold&quot;&gt;About the role&lt;/h2&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;We&#39;re looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You&#39;ll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.&lt;/p&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer&#39;s deployment timeline as if it were your own. You&#39;re equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.&lt;/p&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.&lt;/p&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Reports to:&lt;/strong&gt; PMO Lead&lt;/p&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Location:&lt;/strong&gt; Philippines, Remote&lt;/p&gt;
&lt;h2 class=&quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold&quot;&gt;What You&#39;ll Do&lt;/h2&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Project Leadership &amp;amp; Execution&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Develop and execute project work plans, revising them as scope, timing, or resourcing shift&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Coordinate vendors, service engineers, and internal teams to keep each deployment moving&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Drive multi-phased workstreams that validate data quality and optimize system performance for the customer&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Run weekly project cadences with clear agendas, documented outcomes, and tracked action items&lt;/li&gt;
&lt;/ul&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Customer Relationship Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Act as the primary customer contact for day-to-day project activities&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Communicate proactively with stakeholders at every level — from store ops to retail IT leadership&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Translate technical implementation details into clear, customer-friendly language&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Keep customers confident in the project by being responsive, organized, and ahead of issues&lt;/li&gt;
&lt;/ul&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Scope, Budget &amp;amp; Risk Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Protect project margins by tracking spend against plan and flagging variances quickly&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Escalate risks to internal team managers and drive them to resolution&lt;/li&gt;
&lt;/ul&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Documentation &amp;amp; Process&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Manage ongoing project documentation across all internal systems and checklists&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Keep deployment records, status updates, and handoff documents current and accurate&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Coordinate project staffing and escalate resourcing gaps before they become bottlenecks&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time&lt;/li&gt;
&lt;/ul&gt;
&lt;h2 class=&quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold&quot;&gt;What We&#39;re Looking For&lt;/h2&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Required&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;3+ years of project management experience, ideally on customer-facing technology deployments&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Solid understanding of PMO processes — work plans, change control, risk management, status reporting&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Strong written and verbal communication skills with the ability to manage stakeholders at all levels&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Excellent time management and the ability to keep multiple deadlines on track simultaneously&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Comfort owning budgets and pushing back when scope or cost is at risk&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Adaptability — projects shift, and you adjust without losing momentum&lt;/li&gt;
&lt;/ul&gt;
&lt;p class=&quot;font-claude-response-body break-words whitespace-normal leading-[1.7]&quot;&gt;&lt;strong&gt;Valued but Not Required&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Experience with retail technology, in-store hardware, or IoT/sensor deployments&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Familiarity with video analytics, computer vision, or edge-compute solutions&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;PMP, PRINCE2, or similar project management certification&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Background in deployment QA, field services, or customer success operations&lt;/li&gt;
&lt;/ul&gt;
&lt;h2 class=&quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold&quot;&gt;What We Offer&lt;/h2&gt;
&lt;ul class=&quot;[li_&amp;amp;]:mb-0 [li_&amp;amp;]:mt-1 [li_&amp;amp;]:gap-1 [&amp;amp;:not(:last-child)_ul]:pb-1 [&amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3&quot;&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Customer-facing role at the heart of deployment success — you&#39;re the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Real input into how we sharpen our PMO processes, tools, and playbooks — this isn&#39;t a &quot;follow the runbook&quot; role; we want PMs who help us improve the way we run deployments&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext&#39;s 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Monthly Recharge Day&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Holiday Exchange Program&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Best Self Benefit Program&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Medical Insurance&lt;/li&gt;
&lt;li class=&quot;whitespace-normal break-words pl-2&quot;&gt;Work from Anywhere up to 90 days&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;

Project Manager

&lt;h1&gt;&lt;strong&gt;Customer Success Manager&lt;/strong&gt;&lt;/h1&gt;
&lt;h2&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;We&#39;re looking for a Customer Success Manager to be the primary post-sales owner of our customer relationships — making sure every customer is onboarded cleanly, supported through the messy bits, and continuously getting value from RetailNext. This is a hands-on, customer-facing role for someone who&#39;s equally comfortable troubleshooting a sensor at the store level and walking a regional director through a quarterly product review.&lt;/p&gt;
&lt;p&gt;The right person for this seat is proactive, technically curious, and genuinely energized by long-term customer relationships. You won&#39;t wait for a ticket to land — you&#39;ll watch the health signals, spot trends before they become problems, and pull in the right teams to fix them. You&#39;re comfortable working independently across time zones, juggling multiple accounts, and switching fluidly between English and French depending on who&#39;s on the call.&lt;/p&gt;
&lt;p&gt;This role sits at the heart of customer success at RetailNext. The work you do directly shapes whether customers thrive on our platform, and your feedback loop into product, engineering, and support is how the company gets sharper over time.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Reports to:&lt;/strong&gt; Director of Customer Support&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt; South Africa — Fully remote&lt;/p&gt;
&lt;h2&gt;&lt;strong&gt;What You&#39;ll Do&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;strong&gt;Customer Onboarding &amp;amp; Enablement&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Own end-to-end onboarding for new customers, from kickoff through go-live&lt;/li&gt;
&lt;li&gt;Lead product training sessions for customer teams and store-level operators&lt;/li&gt;
&lt;li&gt;Coordinate with installation vendors to enable smooth deployment of Aurora sensors and supporting infrastructure&lt;/li&gt;
&lt;li&gt;Troubleshoot store-level setup issues across both software and hardware&lt;/li&gt;
&lt;li&gt;Set clear expectations early so customers know what success looks like from day one&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Day-to-Day Customer Partnership&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Serve as the primary point of contact for all customer inquiries — product issues, setup questions, support escalations, and billing coordination&lt;/li&gt;
&lt;li&gt;Communicate fluently in French and English with customers across global markets&lt;/li&gt;
&lt;li&gt;Build long-term, trust-based relationships with customer stakeholders at multiple levels&lt;/li&gt;
&lt;li&gt;Translate customer pain into clear, actionable requests for internal teams&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Customer Health &amp;amp; Adoption&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Monitor customer health across all Empowerment components and intervene before issues escalate&lt;/li&gt;
&lt;li&gt;Track product usage, engagement trends, and feature adoption using tools like Pendo&lt;/li&gt;
&lt;li&gt;Engage customers showing declining usage and run targeted recovery actions to get them back on track&lt;/li&gt;
&lt;li&gt;Drive adoption of new features by proactively communicating product updates and showing customers how they apply&lt;/li&gt;
&lt;li&gt;Monitor infrastructure health — device uptime and sensor performance — and initiate proactive fixes before customers feel the impact&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Cross-Functional Coordination&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Coordinate with support, engineering, product, and operations to resolve customer issues quickly&lt;/li&gt;
&lt;li&gt;Drive accountability across internal teams so issues actually get closed, not just acknowledged&lt;/li&gt;
&lt;li&gt;Surface customer feedback to product and engineering to inform what we build next&lt;/li&gt;
&lt;li&gt;Identify root causes of recurring issues and partner internally to address them at the source&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;What We&#39;re Looking For&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;strong&gt;Required&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2+ years of experience in a B2B SaaS customer success or account management role&lt;/li&gt;
&lt;li&gt;Professional proficiency in French (spoken and written) — able to communicate clearly and confidently with French-speaking customers&lt;/li&gt;
&lt;li&gt;Strong customer relationship management and communication skills in a B2B SaaS environment&lt;/li&gt;
&lt;li&gt;Ability to troubleshoot technical and operational issues across both software and hardware&lt;/li&gt;
&lt;li&gt;Strong organizational skills with the ability to manage multiple customer accounts simultaneously&lt;/li&gt;
&lt;li&gt;Ability to collaborate cross-functionally and drive accountability for issue resolution&lt;/li&gt;
&lt;li&gt;Solid understanding of customer lifecycle management, onboarding, and success metrics&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Valued but Not Required&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Familiarity with analytics platforms, IoT-based solutions, or retail technology&lt;/li&gt;
&lt;li&gt;Experience working with global customers across multiple time zones&lt;/li&gt;
&lt;li&gt;Hands-on experience with customer health and product analytics tools like Pendo&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;What We Offer&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Own a portfolio of French-speaking accounts end-to-end — onboarding, technical support, adoption, and retention all sit with you&lt;/li&gt;
&lt;li&gt;Work at the intersection of software, hardware, and IoT — your role spans Aurora sensor uptime, store-level troubleshooting, and SaaS adoption with Fortune 500 retailers&lt;/li&gt;
&lt;li&gt;Fully remote from South Africa with global customer exposure and real input into how we sharpen our customer success playbooks, tools, and processes&lt;/li&gt;
&lt;li&gt;Monthly Recharge Day&lt;/li&gt;
&lt;li&gt;Holiday Exchange Program&lt;/li&gt;
&lt;li&gt;Best Self Benefit Program&lt;/li&gt;
&lt;li&gt;Medical Insurance&lt;/li&gt;
&lt;li&gt;Work from Anywhere up to 90 days&lt;/li&gt;
&lt;/ul&gt;

Customer Success Manager (French Speaking)

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