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&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We seek a dedicated and talented Junior Product Marketing Coordinator to support our Product Marketing Coordinator in promoting our innovative products to our target audience. This is a maternity cover position expected to last for 6months. In this role, you will help create and distribute promotional campaigns for our key technical products, quickly absorbing technical information and communicating the benefits of these innovations to non-technical audiences.&lt;/p&gt;
&lt;p&gt;The Product Marketing team acts as the bridge between our engineering team, our customers, and the industry.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assist in collaborating with our product and engineering teams to stay informed about recent technical innovations.&lt;/li&gt;
&lt;li&gt;Aid in creating and updating presentations, brochures, newsletters, and other marketing materials to effectively communicate product capabilities and innovations.&lt;/li&gt;
&lt;li&gt;Stay up to date on industry trends and competitors, and share findings regularly with internal teams such as product and sales.&lt;/li&gt;
&lt;li&gt;Demonstrate flexibility and adaptability to accommodate changing schedules and priorities.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Marketing, Communications, Business, or a related field.&lt;/li&gt;
&lt;li&gt;Strong communication skills, both written and verbal.&lt;/li&gt;
&lt;li&gt;Ability to quickly grasp technical information and convey it clearly to non-technical audiences.&lt;/li&gt;
&lt;li&gt;Detail-oriented.&lt;/li&gt;
&lt;li&gt;Proactive attitude and ability to work effectively in a team environment.&lt;/li&gt;
&lt;li&gt;Basic knowledge of marketing principles and practices is a plus.&lt;/li&gt;
&lt;li&gt;Familiarity with design tools such as Adobe Creative Suite is advantageous but not required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Remote Work Environment&lt;/li&gt;
&lt;li&gt;Recharge Days: Monthly, we shut the company down for one day to allow employees to focus on their wellbeing&lt;/li&gt;
&lt;li&gt;Best-Self Benefit: We offer an annual stipend&amp;nbsp; for employees to spend money as they would like for anything that falls under personal or professional development&lt;/li&gt;
&lt;li&gt;Holiday Exchange Program: We allow employees to exchange any company holiday for one they would prefer to celebrate&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Junior Product Marketing Coordinator: Maternity Cover 

&lt;p&gt;&lt;strong&gt;RetailNext&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our proprietary IoT sensor, Aurora, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to make the decisions that will improve your shopping experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a Junior Project Manager. The Junior Project manager will manage ongoing project documentation,and updating all internal systems and checklists. They will act as the primary customer contact for managing day-to-day project activities and coordinate staffing of project resources.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage solution deployment, including coordination with vendors and stakeholders&lt;/li&gt;
&lt;li&gt;Develop and execute project work plans, and revise them when necessary&lt;/li&gt;
&lt;li&gt;Quickly identify scope changes, gain approval on change orders, and escalate issues to assure resolution before project timeline and within budget&lt;/li&gt;
&lt;li&gt;Review quotes/estimates to ensure compliance with installation charges, deployment fees, licenses required, and other details&lt;/li&gt;
&lt;li&gt;Act as the primary customer contact and manage day-to-day project activities&lt;/li&gt;
&lt;li&gt;Develop meeting agendas, coordinate resources, document outcomes, and drive actions to completion&lt;/li&gt;
&lt;li&gt;Manage ongoing project documentation, schedules, issues lists, risk factors, meeting minutes, and ensure they are complete, current, and archived&lt;/li&gt;
&lt;li&gt;Manage and update internal systems and checklists, including SmartOps and Google Trackers&lt;/li&gt;
&lt;li&gt;Coordinate project staffing and escalate to internal team managers when necessary.&lt;/li&gt;
&lt;li&gt;Utilize existing processes and contribute to process improvement&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ability to proactively communicate with various stakeholders at all levels to coordinate and complete all tasks at hand.&lt;/li&gt;
&lt;li&gt;Ability to manage time effectively for all priorities that come up within the role: customer meetings, tasks for projects, etc. to ensuring we meet all deadlines on time.&lt;/li&gt;
&lt;li&gt;Being able to call out any risks to the budget or timeliness of a project and manage those issues to resolution.&lt;/li&gt;
&lt;li&gt;Ability to adapt and respond to changes as they occur within a project or deployment.&lt;/li&gt;
&lt;li&gt;Make suggestions that can make tactical work more efficient.&lt;/li&gt;
&lt;li&gt;Have a basic understanding of all PMO related processes&lt;/li&gt;
&lt;li&gt;Have a basic understanding of technical requirements for each type of RetailNext implementation&lt;/li&gt;
&lt;li&gt;Ability to use all knowledge and skills to coordinate with others ensuring a project remains within budget/on time.&lt;/li&gt;
&lt;li&gt;Attentive and careful management of each aspect of an deployment from the scope of the project, budget/quotes are correct and aligned, coordination of resources, scheduling to ensure coordination of projects.&lt;/li&gt;
&lt;li&gt;Ability to use basic understanding of RetailNext processes and procedures to troubleshoot and solve problems that arise or know who to escalate them to.&lt;/li&gt;
&lt;li&gt;Ability to work 100% remote (USA / EMEA Timezone)&lt;/li&gt;
&lt;li&gt;Proficiency in reading and writing Mandarin (advantageous but not required)&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What do you get?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive Salary and Equity Ownership&lt;/li&gt;
&lt;li&gt;Paid Paternity/Maternity Leave&lt;/li&gt;
&lt;li&gt;Best Self Program - contribution towards your personal or professional development&lt;/li&gt;
&lt;li&gt;Once a month the entire company closes so we can enjoy a “Recharge Day”&lt;/li&gt;
&lt;li&gt;Focus on your career: The ability to own your career, grow, and we will invest in your career every year!&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#39;s it like to work here?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Working Environment: We are a “Remote-First” Hybrid company, meaning we are set up to operate effectively for fully-remote employees but have some distributed offices to allow our employees to gather. Also we have opportunities to travel and meet other team members from other countries.&lt;/li&gt;
&lt;li&gt;We also allow our employees to work up to 90 days in any location of their choice each year&lt;/li&gt;
&lt;li&gt;We all share the following values:&lt;/li&gt;
&lt;li&gt;Autonomy: we give you the full flexibility and freedom to do what you do best. Flexible working schedule. We&#39;re outcome-oriented.&lt;/li&gt;
&lt;li&gt;Improvement Mindset: we are all constantly working to improve and give anyone an opportunity to contribute to that.&lt;/li&gt;
&lt;li&gt;Ownership and collaboration: we allow for and expect ownership, as well as work together to achieve our goals.&lt;/li&gt;
&lt;li&gt;100% customer focus: we are always lazer focused on what is best for our customers&lt;/li&gt;
&lt;li&gt;People like it here!&lt;/li&gt;
&lt;/ul&gt;

Junior Project Manager

&lt;div class=&quot;page&quot;&gt;
&lt;div class=&quot;layoutArea&quot;&gt;
&lt;div class=&quot;column&quot;&gt;&amp;nbsp;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;div class=&quot;page&quot;&gt;
&lt;div class=&quot;layoutArea&quot;&gt;
&lt;div class=&quot;column&quot;&gt;
&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a meticulous and detail-oriented Data Annotation Specialist to join our Research team. Your primary responsibility will be to support the improvement of Artificial Intelligence (AI) models and Data Science (DS) projects by accurately annotating and labeling datasets that include images, videos, text, and other modalities. Your work will be integral to creating and curating high-quality datasets for research purposes.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Data Annotation and Labeling:&lt;/strong&gt; Accurately annotate, label, and clean data following provided guidelines and instructions.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Quality Assurance:&lt;/strong&gt; Conduct quality checks to ensure annotations are consistent, precise, error-free, and meet project standards.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Attention to Detail:&lt;/strong&gt; Maintain a high level of precision and accuracy during the annotation process.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Communication:&lt;/strong&gt; Report any issues or questions promptly, and communicate effectively with your team to ensure smooth project progress.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Tool Proficiency:&lt;/strong&gt; Utilize data annotation tools like CVAT, and learn to use them proficiently over time.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Timely Completion:&lt;/strong&gt; Ensure timely completion of projects.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Data Handling:&lt;/strong&gt; Handle and access data safely on your computer, ensuring no accidental exposure or unauthorized access.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Adaptability:&lt;/strong&gt; Be willing to learn and adapt to new annotation guidelines, evolving project requirements, and different data types.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Review and Learning:&lt;/strong&gt; Occasionally review annotations to learn from them or work on other similar data-related tasks.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proficiency in using computers and learning to use annotation tools effectively.&lt;/li&gt;
&lt;li&gt;Ability to neatly arrange items into specified categories and classify them correctly.&lt;/li&gt;
&lt;li&gt;Efficiency and effectiveness in performing repetitive tasks with minimal errors.&lt;/li&gt;
&lt;li&gt;Proficiency in English language and communication skills.&lt;/li&gt;
&lt;li&gt;Comfort with handling large datasets.&lt;/li&gt;
&lt;li&gt;Passion for data, efficiency, and accuracy.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Familiarity with CVAT, Vatic, and Office (MS/Google) tools.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Talents:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensuring data quality and consistency, including during straightforward annotation tasks.&lt;/li&gt;
&lt;li&gt;Patience to complete annotation tasks.&lt;/li&gt;
&lt;li&gt;Perseverance and versatility to re-annotate tasks when guidelines or project requirements change.&lt;/li&gt;
&lt;li&gt;Attention to detail to identify mistakes.&lt;/li&gt;
&lt;li&gt;A natural inclination to remember and follow guidelines.&lt;/li&gt;
&lt;li&gt;Effective time management.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Remote Work Environment&lt;/li&gt;
&lt;li&gt;Medical Insurance&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Recharge Days: Monthly, we shut the company down for one day to allow for employees to focus on their personal wellbeing&lt;/li&gt;
&lt;li&gt;Best-Self Benefit: We offer an annual stipend&amp;nbsp; for employees to spend money as they would like for anything that falls under personal or professional development&lt;/li&gt;
&lt;li&gt;Holiday Exchange Program: We allow employees to exchange any company holiday for one they would prefer to celebrate&lt;br&gt;&lt;br&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 10.000000pt; font-family: &#39;Georgia&#39;;&quot;&gt;. &lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;

R&D Annotator

&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt; RetailNext is looking for a Performance Pulse Data Analyst to work with large data sets and assist the world’s largest retailers in running their businesses by providing benchmarking analysis of the wider retail industry across various continents, regions, countries, and cities. As an Analyst for a thriving start-up, you will utilize your analytical, creative, and innovative abilities.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Primary Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage RetailNext’s Retail Benchmarking dataset (the Performance Pulse) and conduct standardized recurring analysis to meet daily and weekly reporting requirements on retail traffic trends for the United Kingdom and Eastern United States.&lt;/li&gt;
&lt;li&gt;Compile and aggregate data from the cloud platform using command line tools and Python.&lt;/li&gt;
&lt;li&gt;Update Excel reports, identify potential data integrity issues, and escalate promptly.&lt;/li&gt;
&lt;li&gt;Mine data to produce trend reports for specific retailers and broader industry consumption, identifying opportunities to expand reporting.&lt;/li&gt;
&lt;li&gt;Use PowerBI to update public dashboards.&lt;/li&gt;
&lt;li&gt;Actively contribute to a dynamic analyst team at a leading-edge technology company.&lt;/li&gt;
&lt;li&gt;Model and analyze RetailNext&#39;s diverse data sets to prepare actionable recommendations for retail customers.&lt;/li&gt;
&lt;li&gt;Collaborate closely with the customer success team to design and implement advanced data solutions for customers.&lt;/li&gt;
&lt;li&gt;Work with product management, engineering, support, and other functions within the company to advance data initiatives.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Knowledge :&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1-2 years of related work experience preferred.&lt;/li&gt;
&lt;li&gt;Strong knowledge of Microsoft Excel and PowerPoint required.&lt;/li&gt;
&lt;li&gt;Python knowledge and experience strongly preferred.&lt;/li&gt;
&lt;li&gt;PowerBI knowledge preferred.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Talents:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong understanding of and sensitivity towards data integrity and cleanliness.&lt;/li&gt;
&lt;li&gt;Excellent attention to detail in numerical data and presentation precision.&lt;/li&gt;
&lt;li&gt;Experience with statistical data analysis.&lt;/li&gt;
&lt;li&gt;Passion for the retail industry and applying analytics to enhance the retail experience.&lt;/li&gt;
&lt;li&gt;Ability to glean actionable insights from large data sets and build compelling stories using PowerPoint.&lt;/li&gt;
&lt;li&gt;Ability to thrive in a fast-paced environment and work collaboratively.&lt;/li&gt;
&lt;li&gt;Passionate about start-ups and big data innovation.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Remote Work Environment:&lt;/strong&gt; Enjoy the flexibility of working from home.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Medical Insurance:&lt;/strong&gt; Comprehensive health coverage&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Recharge Days:&lt;/strong&gt; Monthly company-wide shutdown for personal well-being.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Best-Self Benefit:&lt;/strong&gt; Annual stipend for personal or professional development.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Holiday Exchange Program:&lt;/strong&gt; Swap company holidays for ones that are personally significant to you.&lt;/li&gt;
&lt;/ul&gt;

Performance Pulse Data Analyst

&lt;p&gt;RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our cloud-platform and proprietary IoT sensors, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to make the decisions that will improve your shopping experience.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Founded: 2007&lt;/li&gt;
&lt;li&gt;Employees: 270+ in 15+ countries&lt;/li&gt;
&lt;li&gt;Funding: RetailNext Crunchbase&lt;a href=&quot;https://www.crunchbase.com/organization/retailnext&quot;&gt;&amp;nbsp;https://www.crunchbase.com/organization/retailnext&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;More about us and what we do: Why RetailNext?&lt;a href=&quot;https://retailnext.net/why-retailnext&quot;&gt; https://retailnext.net/why-retailnext&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;We&#39;re looking for a &lt;strong&gt;Marketing Email Manager / Email Marketing Specialist&lt;/strong&gt; with a strong experience in&amp;nbsp;planning and implementing email campaigns, the co-management of databases, creating engaging newsletters, and analyzing campaign performance. Their goal is to effectively reach the target audience, promote the brand, and drive customer engagement and sales through email communication.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Conduct market research to stay up to date with the latest consumer and email marketing trends.&lt;/li&gt;
&lt;li&gt;Conceptualize, plan, execute, and optimize email marketing campaigns, that speak directly to the pain points of existing and prospective customers, to support the go-to-market strategy.&lt;/li&gt;
&lt;li&gt;Identify innovative ways to expand the opt-in strategy and grow the company’s email lists with quality leads.&lt;/li&gt;
&lt;li&gt;Develop new lead magnets (videos, infographics, slides, microsites, etc.) independent of content produced for other marketing channels.&lt;/li&gt;
&lt;li&gt;Craft well-written, engaging copy that supports lead generation.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proofread emails for clarity, grammar, and spelling.&lt;/li&gt;
&lt;li&gt;Develop and maintain an email marketing calendar to ensure a consistent cadence of marketing activity.&lt;/li&gt;
&lt;li&gt;Distribute emails through the use of automation software.&lt;/li&gt;
&lt;li&gt;Ensure mobile-friendly email templates.&lt;/li&gt;
&lt;li&gt;Analyze campaign performance to determine areas of strength and weakness, and suggest improvements that could inform subsequent outputs.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Upgrade email templates using graphics, A/B split testing, personalization, and advanced features.&lt;/li&gt;
&lt;li&gt;Collaborate with graphic designers to improve the appearance layout of outputs.&lt;/li&gt;
&lt;li&gt;Ensure emails follow industry best practices and uphold brand positioning.&lt;/li&gt;
&lt;li&gt;Work cross-functionally with internal stakeholders for events, partner collaborations, launches, etc.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ensure the email marketing performance is always aligned with OKRs and broader business goals.&lt;/li&gt;
&lt;li&gt;Ensure the data hygiene of email lists is maintained at all times.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain broad knowledge of company capabilities versus the strengths/weaknesses of competitive products.&lt;/li&gt;
&lt;li&gt;Assist with sales communications where needed.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BSc degree in Marketing or relevant field.&lt;/li&gt;
&lt;li&gt;3-5 years experience in email marketing within the B2B SaaS industry (experience in retail will be advantageous but not necessary).&lt;/li&gt;
&lt;li&gt;Hands-on experience with HTML and CMS.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proficiency in marketing automation technology such as Pardot or Marketo.&lt;/li&gt;
&lt;li&gt;Knowledge of SEO/SEM and Google Analytics.&lt;/li&gt;
&lt;li&gt;Familiarity with analytical and database tools.&lt;/li&gt;
&lt;li&gt;Familiarity with SFDC.&lt;/li&gt;
&lt;li&gt;Drive, ingenuity, and gumption.&lt;/li&gt;
&lt;li&gt;Ability to recognize future roadblocks, challenges, and solutions&lt;/li&gt;
&lt;li&gt;Be able to keep a handle on everything going on within the email marketing portfolio.&lt;/li&gt;
&lt;li&gt;Assist with general content development where needed.&lt;/li&gt;
&lt;li&gt;An ability to work under tight deadlines.&lt;/li&gt;
&lt;li&gt;Outstanding copywriting and copyediting abilities.&lt;/li&gt;
&lt;li&gt;Ability to harness collaboration to produce well-crafted content.&lt;/li&gt;
&lt;li&gt;Ability to create high-impact, unique marketing campaigns.&lt;/li&gt;
&lt;li&gt;Excellent project management and time management skills specific to marketing.&lt;/li&gt;
&lt;li&gt;Ability to glean insights and develop recommendations based on email marketing data.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What do you get?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive Salary and Equity Ownership&lt;/li&gt;
&lt;li&gt;Paid Paternity/Maternity Leave&lt;/li&gt;
&lt;li&gt;Best Self Program - contribution towards your personal or professional development&lt;/li&gt;
&lt;li&gt;Once a month the entire company closes so we can enjoy a “Recharge Day”&lt;/li&gt;
&lt;li&gt;Focus on your career: The ability to own your career, grow, and we will invest in your career every year!&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#39;s it like to work here?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Working Environment: We are a “Remote-First” Hybrid company, meaning we are set up to operate effectively for fully-remote employees but have some distributed offices to allow our employees to gather. Also we have opportunities to travel and meet other team members from other countries.&lt;/li&gt;
&lt;li&gt;We also allow our employees to work up to 90 days in any location of their choice each year&lt;/li&gt;
&lt;li&gt;We all share the following values:&lt;/li&gt;
&lt;li&gt;Autonomy: we give you the full flexibility and freedom to do what you do best. Flexible working schedule. We&#39;re outcome-oriented.&lt;/li&gt;
&lt;li&gt;Improvement Mindset: we are all constantly working to improve and give anyone an opportunity to contribute to that.&lt;/li&gt;
&lt;li&gt;Ownership and collaboration: we allow for and expect ownership, as well as work together to achieve our goals.&lt;/li&gt;
&lt;li&gt;100% customer focus: we are always lazer focused on what is best for our customers&lt;/li&gt;
&lt;li&gt;People like it here!&lt;/li&gt;
&lt;/ul&gt;

Email Marketing Specialist 

&lt;p&gt;&lt;strong&gt;RetailNext is hiring a&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; &lt;/span&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;Level 2 - Support Engineer to investigate and own escalated cases from L1, driving them to resolution within our SLA.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you will be doing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Resolution of the most complicated customer issues escalated by Helpdesk and L1 support teams&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Phone calls with customers helping to fix issues faster&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Coordinating support process with Helpdesk and L1 teams&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;L1 and Helpdesk teams mentoring&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Updating product documentation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support process automation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Custom tools development for RetailNext customers (API, data import/export)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Custom reports creation&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Practical programming experience (Python/Powershell/Linux Shells)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Data analytics (Pandas, NumPy, Jupyter)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Version Control Systems&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Jira software/Jira Service management&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Networks and troubleshooting experience (TCP/IP, tcpdump/wireshark/etc)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Cloud environment (AWS, GCP, terraform, etc&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;table&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Review customer reporting such as KPIs and SLAs to ensure successful support of key customers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have excellent communication skills and interact in a professional manner and be responsive to all contacts internal or external&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Adjust effectively to working within new work structures, processes, requirements, or cultures based on the needs of each of your clients&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;br&gt;
&lt;p&gt;&lt;strong&gt;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of how to provide support metrics and audit reports to customers so that this can be done when needed&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of customer service principles and practices to that you can deliver a quality service to customers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Effective listening skills so that you can answer questions chrome customers efficiently&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;br&gt;
&lt;p&gt;&lt;strong&gt;Talents:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to maintain an extremely high level of customer satisfaction so that you can manage difficult customer situations and conversations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Must be able to identify and understand process issues, problems, and opportunities so that we can constantly improve support&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ability to be empathetic to customers needs so that we can make them feel supported&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ability to be direct in your communication so that customers understand our expectations of them&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The talent to work collaboratively in a team and give suggestions without condescending team members&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;strong&gt;Who we are:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;RetailNext is the worldwide market leader and expert in retail analytics. Headquartered in San Jose, California, the company is a growing global brand installation in nearly 90 countries worldwide.&amp;nbsp; We track billions of trips per year via sensors at retail stores all around the world, and our retail customers leverage this data to provide a better shopping experience.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We value&amp;nbsp; autonomy, improvement mindset, ownership, collaboration and results-focused work. As a team, we prioritise these values in all areas of business to ensure that we maintain a supportive and engaging work environment.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why join our team:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Global Remote work environment&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Equity Ownership&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;100% Medical Insurance Cover&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Best Self Program - stipend contribution towards your personal or professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Recharge day - Monthly day off&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;

L2 Technical Support Engineer 

&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&amp;nbsp;RetailNext is hiring a dedicated Level 1 Technical Support Engineer to join our team. In this role, you will be responsible for investigating and resolving escalated technical cases while ensuring compliance with our Service Level Agreements (SLAs).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handle assigned tickets from the Support Manager and Helpdesk Support Engineers.&lt;/li&gt;
&lt;li&gt;Review Helpdesk Support Team actions to understand case history.&lt;/li&gt;
&lt;li&gt;Diagnose problems and determine next steps for resolution.&lt;/li&gt;
&lt;li&gt;Identify and discuss the root causes of user technical issues.&lt;/li&gt;
&lt;li&gt;Adhere to team processes and procedures.&lt;/li&gt;
&lt;li&gt;Collaborate effectively with onsite technicians for accurate issue diagnosis and troubleshooting.&lt;/li&gt;
&lt;li&gt;Gain a thorough understanding of RetailNext products to resolve customer issues efficiently.&lt;/li&gt;
&lt;li&gt;Respond to assigned tickets/tasks following SLA guidelines.&lt;/li&gt;
&lt;li&gt;Update technical support documentation as required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Troubleshoot network, software, and operating system issues in a distributed environment.&lt;/li&gt;
&lt;li&gt;Possess experience in customer-facing Technical Support roles and knowledge of RetailNext products.&lt;/li&gt;
&lt;li&gt;Drive cases to resolution while maintaining excellent customer communication.&lt;/li&gt;
&lt;li&gt;Maintain accurate and regular case notes.&lt;/li&gt;
&lt;li&gt;Escalate relevant cases appropriately.&lt;/li&gt;
&lt;li&gt;Ensure all possible solutions are attempted before requesting onsite visits.&lt;/li&gt;
&lt;li&gt;Relay customer feedback and suggestions to the appropriate internal teams.&lt;/li&gt;
&lt;li&gt;Follow company policies and best practices, including accurate time tracking.&lt;/li&gt;
&lt;li&gt;Assist other Support Team members as needed.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;High level of customer satisfaction through prompt responses to emails and phone calls.&lt;/li&gt;
&lt;li&gt;Professional communication with internal and external parties.&lt;/li&gt;
&lt;li&gt;Accuracy in case note updates and understanding of escalation paths.&lt;/li&gt;
&lt;li&gt;Effective problem diagnosis and discussion of root causes.&lt;/li&gt;
&lt;li&gt;Instructions to onsite technicians based on hardware and software knowledge.&lt;/li&gt;
&lt;li&gt;Use of diagnostic utilities for network troubleshooting.&lt;/li&gt;
&lt;li&gt;Management of help desk systems to ensure correct case handling.&lt;/li&gt;
&lt;li&gt;Delivery of quality customer service through knowledge of principles and practices.&lt;/li&gt;
&lt;li&gt;Ability to identify and leverage opportunities for support improvement.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Talents:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Professional phone etiquette.&lt;/li&gt;
&lt;li&gt;Exceptional written and oral communication.&lt;/li&gt;
&lt;li&gt;Strong customer service orientation.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure and resolve complex issues.&lt;/li&gt;
&lt;li&gt;Coaching skills to guide junior staff in handling escalated issues.&lt;/li&gt;
&lt;/ul&gt;
&lt;div&gt;
&lt;p&gt;&lt;strong&gt;Why Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Remote Work First Environment&lt;/li&gt;
&lt;li&gt;Medical Insurance&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Recharge Days: Monthly, we shut the company down for one day to allow for employees to focus on their personal wellbeing&lt;/li&gt;
&lt;li&gt;Best-Self Benefit: We offer an annual stipend&amp;nbsp; for employees to spend money as they would like for anything that falls under personal or professional development&lt;/li&gt;
&lt;li&gt;Holiday Exchange Program: We allow employees to exchange any company holiday for one they would prefer to celebrate&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;
&lt;div&gt;
&lt;div class=&quot;gmail_signature&quot; data-smartmail=&quot;gmail_signature&quot;&gt;&amp;nbsp;&lt;/div&gt;
&lt;/div&gt;

L1 Technical Support Engineer 

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