Branch performance is under pressure from every direction — customer expectations are rising, digital adoption is shifting visit patterns, and the drive to reduce operational costs never stops. RetailNext gives retail banking leaders the traffic intelligence to optimize teller and platform staffing, reduce wait times, and make data-driven decisions about branch design and transformation.
Whether you're managing the daily operations of a branch network or evaluating how to right-size and redesign branches for an advisory-first future, our platform gives you the evidence to act with confidence.
Customer traffic patterns vary significantly by branch, day of week, and hour. RetailNext forecasts demand accurately so you can optimize teller and platform staffing — reducing wait times without wasting labor budget on coverage nobody needs.
Design Branches That Actually Work
As branches shift from transactional to advisory, the spaces need to change too. RetailNext shows you how customers actually use branch zones, so you can validate redesigns with data before committing capital to fleet-wide transformation.
Optimize Your Branch Network
Not all branches perform equally. RetailNext benchmarks performance across your network, identifies your top-performing locations, and gives you the data to make confident decisions about branch investment, rightsizing, and new format rollout.
RetailNext gives retail banking leaders the traffic intelligence to optimize today's operations while building the evidence base for tomorrow's branch network.
Built for the Evolution of RETAIL BANKING.
From day-to-day staffing optimization to long-term branch transformation decisions, RetailNext supports every level of branch operations leadership.
Predict customer volume accurately by branch, day, and hour. Build staffing schedules that reflect actual demand patterns, eliminate overstaffing during slow periods, and ensure adequate coverage when it matters.
Track customer flow and wait times in real time. Identify branches and time windows where service slows down, test layout and staffing changes that improve throughput, and measure the direct impact on customer satisfaction.
Understand how customers navigate and use different branch zones. Validate layout changes in pilot branches before fleet-wide investment, and measure the impact of redesigns on customer flow and service quality.
Compare performance across your entire network. Identify top-performing branches, understand what's driving their results, and build a playbook for raising performance across every location — from high-street flagships to community branches.
Measure engagement by zone to understand how customers interact with advisory areas, self-service technology, and teller counters. Track conversion from visits to account openings and cross-sell outcomes.
Test new branch concepts in pilot locations before rolling out fleet-wide. Measure how customers respond to advisory-first layouts, self-service zones, and smaller-format branches — and scale what works with confidence.
Powered by the Aurora® sensor
Every metric on this page is captured by the award-winning Aurora® sensor — the all-in-one IoT device at the heart of the RetailNext platform.
RetailNext works with retail banking organizations globally, delivering the branch-level traffic intelligence that drives measurable improvements in staffing efficiency and customer experience.
RetailNext is a critical partner for our stores across the GCC. Their accurate measurement of in-store shopper behavior helps us deliver the best service by giving us the data we need to staff our stores accordingly and to measure performance across all of our locations. This data is critical to driving the best operational and marketing programs for our business.
Ayman Beydoun
Ready to Transform YOUR BRANCH PERFORMANCE?
Talk to our team. We'll show you exactly what RetailNext can do for your branch network.
RetailNext uses ceiling-mounted Aurora® sensors that count customers and measure flow anonymously — no personally identifiable data is stored. You get accurate traffic and wait-time data by branch, day, and hour without identifying individuals or recording sensitive customer information.
Yes. RetailNext lets you pilot a new branch format in selected locations, measure how customers use advisory areas, self-service zones, and teller counters against control branches, and bring evidence to the rollout decision before committing capital fleet-wide.
RetailNext benchmarks traffic, wait times, and zone engagement across your whole network, so you can see which branches are genuinely busy versus underused and build the evidence base for rightsizing, consolidation, and format decisions.
RetailNext integrates with your workforce management, queue-management, and BI tools through standard APIs, so traffic forecasts flow into the scheduling systems your branch managers already use. Our team will confirm specific banking-system integrations.
RetailNext is cloud-native and built on the single PoE-powered Aurora® sensor with simple network setup (one outbound port, no VPNs), which suits bank IT-security requirements and scales across a large branch network without per-site architecture changes. Rollouts are phased — our team will scope a timeline.
RetailNext measures behavior anonymously — no PII is stored — with configurable privacy controls and SOC2 Type II compliance, supporting GDPR and banking data-protection requirements. The system measures traffic and flow, not customer identities or transaction details.
