COVID-19: A Special Message to RetailNext Customers

Cover: COVID-19: A Special Message to RetailNext Customers

With global attention on the COVID-19 outbreak, we here at RetailNext wanted to reach out with some important information to help our customers and their teams navigate through this difficult and confusing time.

In addition to making sure you, your families and loved ones are taking necessary precautions to stay well, we know your businesses and their ongoing success are also top of mind. To that end, I wanted to share a few things RetailNext is doing to help you as well as some helpful reminders of RetailNext platform functionality that may be useful in operating your business effectively and efficiently at this time.

Remote Observation of Your Stores; Free Access to Enhanced Tools

With extensive travel restrictions in place across many customer organizations and now countries, I know that visibility into store standards and execution may be reduced. The RetailNext solution includes several tools to facilitate remote observation. RetailNext is offering free access to its mobile app and to S-video for remote observation during the COVID-19 outbreak (through April 30, but we will continue to monitor and extend as necessary). Please send an email to your Retail Engagement Manager (REM)if you would like these to be enabled. You may also find our RetailNext Training Institute useful; you can find this at the upper right hand corner of your user interface (UI).

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Enhanced Retail Performance Pulse Reporting

RetailNext produces its Retail Performance Pulse monthly, detailing brick-and-mortar store performance metrics for the United States and the EMEA region. During the COVID-19 pandemic, we will be analyzing our aggregate retail trend data for both global regions on a weekly basis and will be sending frequent updates so you and your teams can understand how you are comparing versus the broader landscape, giving you more visibility for better planning and analysis. RetailNext customers should work with their REMs if they would like to receive these weekly reports.

Increased Communication and Standards for Installation Technicians

If RetailNext is installing our solution or servicing your stores, please note we are taking increased precautions to ensure our contract technicians are following the best practices for safety during this time.

Store Closures

Finally, if you have any known store closures, please send that information through to so our team is aware and your store metrics are up-to-date and accurate.

The global RetailNext team continues to work 24/7 to ensure we are delivering the best service to you. Please feel free to reach out directly to me, to your Account Directors or your Retail Engagement Managers with any questions.

I wish you all good health and an expedited recovery to the global retail industry.

With kind regards,

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Alexei Agratchev

Co-founder & CEO, RetailNExt

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Headshot: Alexei Agratchev

Alexei Agratchev, CEO & Co-Founder, RetailNext

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