Frequently Asked Questions
About the acquisition of Ipsos Retail Performance by RetailNext
What was announced?
In November 2022, RetailNext acquired Ipsos Retail Performance, a leading UK-based firm for providing retail intelligence, research, and performance management solutions. With this acquisition, RetailNext added increased resources and further breadth and depth of insights into global retail and consumer trends that drive value for its customers.
Who is RetailNext?
The first technology platform to bring e-commerce style shopper analytics to brick-and-mortar stores, brands, and malls, RetailNext is a pioneer in focusing entirely on optimizing the shopper experience. Through its centralized SaaS platform, RetailNext automatically collects and analyzes shopper behavior data, providing retailers with insight to improve the shopper experience in real-time. More than 400 brands in over 90 countries have adopted RetailNext's analytics software and retail expertise to better understand the shopper journey in order to increase same-store sales, mitigate risks and eliminate unnecessary costs. RetailNext is headquartered in San Jose, CA.
Who is Ipsos Retail Performance?
Ipsos Retail Performance is one of the world’s leading retail analytics and insights companies, providing people counting and behavioural insights. With more than 30 years’ experience, Retail Performance work with operators in the retail, leisure and transport sectors to deliver positive results.
Why did RetailNext acquire Ipsos Retail Performance?
The acquisition of Ipsos Retail Performance accelerates RetailNext’s vision to provide unmatched retail intelligence to multiple brands, from SMB to enterprise, in both the UK and European markets. It is part of a broader strategic, multi-year partnership with multinational market research and consulting leader Ipsos. This partnership adds a breadth and depth of insights into global retail and consumer trends that drive value for our entire customer base.
Did RetailNext disclose the deal amount?
No.
Who are Ipsos Retail Performance’s target customers?
Ipsos Retail Performance is one of the world’s leading retail analytics and insights companies, providing people counting and behavioral insights. With more than 30 years of experience, it works with operators in the retail, leisure, telecommunications and transport sectors to deliver positive results.
What does it mean for customers of both RetailNext and Ipsos Retail Performance?
RetailNext and Ipsos Retail Performance’s shared vision for the future is to empower retailers with industry-leading technology and unparalleled customer behavior insights.
In the near term, there will be no changes to the account management for all customers. However, as we onboard over 40 world-class Ipsos Retail Performance employees, and open offices in both the UK and the Philippines, we will look to strengthen our resource allocation to brands.
RetailNext products and solutions will continue as they are. Any future changes will be communicated to customers in advance.
Finally, by acquiring Ipsos Retail Performance, and forging an enduring relationship with Ipsos, RetailNext will be able to double down on that process to build out even better solutions and technologies in the months ahead.
Are there changes to Ipsos Retail Performance’s executive management?
All Ipsos Retail Performance employees will become valuable contributors to the RetailNext team.
How will Ipsos Retail Performance customers be supported going forward?
There will be no change to current agreements for customers. RetailNext will notify and engage with Ipsos Retail Performance customers if any changes are envisioned.
Where do I go for more information?
For more information, visit: CEO Message