Resource Library

Global Shopper Survey

The New Age of Shoppers

Navigating the New Retail Landscape with the Connected Shopper

Published in January 2020

To better understand today’s consumer, RetailNext conducted an in-depth survey with 2,000 consumers from around the world, examining how shoppers currently interact across channels, what drives them to shop, and where retailers are meeting or not meeting shopper expectations. The study was conducted in November 2019 across 13 countries from North America, Europe and Asia, and focused on developed retail markets.

For insights into shoppers and their shopping journeys, along with key recommendations to drive retail performance, download your free copy of the report today!