“More deliberate purchasing” requires an urgent step change in retail customer experience to avoid a cancelled Christmas, says Conor McGrath, Managing Director, Head of UK & Nordic Clients at parcelLab

Six months since the start of the Covid-19 impact, retailers have adapted and adopted applications with real impact on consumers and their shopping experiences, with 9 out of 10 of RetailNext’s top customers leveraging occupancy data and its various use cases.

Improving conversion involves many factors, including schedules optimized with data, customer service approaches and in-store workflows.

Will Back to School shopping be popular even in these uncertain times? Susan Davidson writes and reveals recent retail performance trends.

As retailers reopen with health and safety restrictions to keep their staff and consumers safe, will retail traffic trends return to pre-COVID-19 levels? The data for July Week 1 seems to indicate otherwise.

As restrictions start to ease across the UK and crowds begin to gather, now more than ever businesses are relying on technology to support social distancing measures and ensure public spaces are kept safe.

As we all tiptoe out of the shelter in place orders and find our way back to stores, my hope is that retailers will continue this rapid response to the changing market. It’s entirely possible that the store of the future is not as far off as we thought.

As retailers figure out solutions to monitor store occupancy, it is important to understand the implications of the current fix of manual counting. Here are my thoughts on occupancy analytics in the time of COVID-19.

Through these challenging times, RetailNext is launching a COVID-19 Resource Hub to provide best practices for data strategies, reopening stores, restaffing/rebuilding store teams and more.

There is an opportunity, during this time, to dig deep and figure out what the big reset is. How will retailers navigate this time of tremendous change with store reopenings and more?