Just a few decades ago a POS (point of sale) terminal was nothing more than a cash register where you’d come and pay for goods or services you just acquired in a certain store. As the times changed and our manner of doing business evolved, so have the POS systems developed into more sophisticated and feature-rich software and hardware solutions.
In the retail industry, the ability to provide a seamless and customer-oriented purchasing experience is tightly connected with the scale of the business revenue. Therefore, it’s of utmost importance for any self-respecting business to provide all the elements of positive user experience. POS systems nowadays provide more than a means to pay for a certain product or service, it provides the customer with the means to make an informed purchasing decision as well as provide the business owner with the information needed to expand and scale the entire business.
Imagine having a sale at your local store and the customers are piling up in front of the checkout counter, eager to move on with their daily lives or enjoy your products. Quick keys are a POS feature that allows your clerks to locate a commonly sold item with just one hit on a button. This way the checkout process is much faster, while the rest of your stock is also easily accessible via a search query.
Multiple payment methods
Modern-day POS systems should allow customers to pay by cash, credit cards, online payment methods, and split payments when a customer uses a gift card but wants to make a purchase that exceeds the amount available on the card. Even beyond the retail industry, service providers as divergent as repairs and even essay writing service agencies allow the use of Bitcoin and other cryptocurrencies. Simply put, this goes above your industry target audience, and POS systems should keep up with the technological advent.
24/7 customer service
POS systems are a combination of software and hardware, which means there’s room for errors, production faults, and other situations that require professional assistance. The last thing you want to say to a shopper or a government official is that your POS is down and you can’t do anything about it. Around-the-clock customer service is your get out of jail free card, so keep it in mind when looking for your POS.
User accounts for each seller
To keep track of the quality of your workforce it’s important to understand the number of sales each of your employees makes in every given moment. Therefore, having a POS that allows you to create user accounts for each worker to log in when making a sale is also a feature you should look for when purchasing or licensing a POS system.
Keeping your finances clean is an important element of your business integrity and prospect. This POS feature is especially valuable to business owners that run several stores across various states. Automated sales tax management allows clean and elegant tax handling which allows you to avoid legal issues in the long run.
Customer protection is an equally important aspect of shopper service as a functional POS system, therefore it’s important to provide a seamless refund process to customers that are not happy with your product or service. Returns, refunds, and credits are essential features of any respectable retail business, as well as any other business for that matter.
This one is especially important if you’re running a large store and your sales associates often have to leave their posts and roam around the shop. POS systems that operate on a mobile device or a tablet allows your workers to make sales on the go, and avoid the creation of long queues. Besides, a mobile POS is easy to carry and doesn’t take too much space on the counter, which is also a benefit that shouldn’t be overlooked.
No, you should not place customers on display, what this feature offers is a transparent checkout process that prevents any confusion during the sales processing. These POS systems include a display that’s faced towards the customer so the buyer can have a clear view of everything that occurs at the register.
Barcodes and labeling
Keeping a clean inventory is of utmost importance for the success of your business. Not only does it allow you to find any product within your store, but it also prevents losses and misplaced items. One of the most elemental features of POS systems is the ability to label products and print barcodes so each product’s information is secure and available at all times.
It’s normal to expect the internet will go down from time to time, and you’ll have no online service for a while. However, the business must not be stopped because your ISP is not capable of providing continuous service. You should look for a POS that allows sales while in offline mode with auto-sync option when the internet is back again.
Above are some of the most essential features a retail store owner should look for when acquiring a POS system. Present-day POS systems offer a wide array of different features and functionalities that enhance sales, customer and product management, as well as facilitate and automate administrative tasks. I hope that you’ll find these features useful for your business and I’ve made your decision-making process easier with these few pieces of information.
About the writer: Becky Holton is a journalist and a blogger at essay writing service. She is interested in education technologies, essay pro reviews and is always ready to support informative speaking at dissertation writing service. Follow her on Twitter.
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