6 Change Management Tips to Make Your Retail Business More Competitive & Impactful

Lewis Robinson
Guest Contributor

Change is inevitable in every segment and niche in the retail industry, but a critical few change management tips can help your brand more effectively meet the needs of its customers and employees.

If you are a retail business owner, you need to understand that every business needs to change with time, and as it is right now, times are changing fast. Whether it is a new approach or new technology, any switch makes an impact. When a switch is managed correctly, it becomes a step towards success. If your business is too small to invest in a professional that can advise you on the changes to make, you can come up with some changes through comprehensive research and implement them. Therefore, for your business to make some improvements, consider making some of these minor changes.

1 – Put People First

The primary reason why businesses make changes is to become – and remain – successful. Your business cannot operate without your employees. When employees thrive, the company and its customers also thrive. The first thing to consider is the satisfaction of your employees. Find out what they enjoy about working for you and how it can improve. The good thing about satisfied and content employees is that they are active and productive. Speak to them politely and give them incentives to motivate them and show them that you value them.

2 – Improve Communication

For a company to thrive, there must be two-way communication between the employer and employees. Some bosses love things done their way all the time. A good leader is the one who can communicate to employees the tasks that need to be done. For newer employees, a leader might need to assign specific tasks and consistently provide feedback, while more experienced employees might allow for greater delegation while also receiving consistent feedback. The way feedback is delivered will determine your employees’ willingness to keep working for you. As the leader, listening to your employees helps you foresee some potential obstacles and avoid them. Furthermore, if there is proper communication in the workplace, nobody expects any surprises at the end.

3 – Think Differently

If you are running a business, let your mind run free. If you are planning to make a change in your business, do not do it the way other businesses are doing it. Be creative and think of excellent and innovative ways of engaging your team in the switch. As a business owner, you are expected to think outside the box. Along with that, you must allow your employees to do so as well. In retail, they will constantly come across problems and opportunities, and they need to be ready to solve for them on their own. Many times they will not have a superior around them to resolve their issues, thus they need to be used to coming up with their own solutions.

4 – Avoid Using Paper

Change should be driven by data. If you have an office that is full of papers everywhere, it is time to think about how you will go paperless. Most companies are looking for the best ways on how to cut costs, save time, and streamline all their operations. Instead of storing your data in hard copy, make a switch and save your data electronically in computers and back it up in servers. The main advantage of going paperless is you can easily access and share any file anytime you want. If you have information on papers, you end up wasting a lot of time looking for them. The sad thing about paper documents is that you might not even find them in the end.

5 – Distribute Ownership Among Employees

As the boss, if you decide to make a change, make it a conversation and not a decree. You’ll notice that in case of any change, people connect in the best way if everyone is part of the process. Therefore, have your team onboard and listen to their opinions. As a result, adapting to the switch is going to be easier for everyone, and you get to learn a few things to enhance the changes along the way.

6 – Always Consider the Impact

You need to know how changes will affect and impact your shoppers and employees. Will it improve their interactions or ruin them completely? As much as a switch might help people work better, you need to consider how they could be affected emotionally. If a switch tends to affect the sense of belonging of some of the employees, work on that as part of the change implementation process. Failure to consider the negative impacts of any change may lead to problems for your business.


Once you consider the points mentioned in this piece, your business can be able to embed any change and eventually evolve. Finally, if you are a business owner, do not forget to appreciate progress and acknowledge your employees for their excellent performance.

About the writer: Lewis Robinson is a business consultant specializing in CRM and sales. He’s begun several small businesses and currently freelances as a writer and personal consultant. 

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