Resources
Category archive for Trends & Insights
By Joel Syder
Year after year, the retail industry is regularly disrupted, and as the marketplace changes, retailers respond by adapting to trends and continually evolving their businesses.
Read moreBy Ray Hartjen
The newest Retail Performance Pulse is now available for download, delivering a detailed analysis of brick-and-mortar store performance for the retail month of February 2019.
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It’s clear artificial intelligence (AI) is shaping the next generation of the retail, and brands are beginning their journeys to incorporate AI into strategies to uniquely tailor the experience of each shopper.
Read moreBy Ray Hartjen
The newest Retail Performance Pulse is now available for download, delivering a detailed analysis of brick-and-mortar store performance for the retail month of January 2019.
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Competition in retail markets is fierce and building brand loyalty is a challenge, so double checking whether your shoppers have received answers to their most pressing questions about your loyalty program can pay big dividends.
Read moreBy Alison Choe
From AI to VR to IoT, these buzzword acronyms were featured at this year’s NRF Big Show. But beyond the jargon, the show delved into practical ways for retailers to take on the transformation of the industry.
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There is no doubt the future will see an increase in automation and robotics in all industries, and current trends are leaning towards a future where robots and humans work together to provide the ultimate shopper and customer support experience.
Read moreBy Ray Hartjen
What used to be retailing is now shopping, and it reflects not only a shifting change in power from merchant to shopper, but establishes a new connected journey paradigm for retail to build its business around.
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Instagram is evolving into a marketplace that is experience-rich, has high visual content and has a purpose that extends beyond just shopping, and it just might become the medium to break Amazon’s stranglehold on digital-empowered retail.
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Investing in click and collect technology is a win-win situation for both retailers and customers, and while some stores may be unable to deploy services immediately, it’s evident they’ll be doing themselves – and their shoppers – a disservice by relying solely on delivery.
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