Resources
Category archive for Trends & Insights
By Ray Hartjen
The newest Retail Performance Pulse is now available for download, delivering a detailed analysis of brick-and-mortar store performance for the retail month of August 2017.
Read moreBy Alex Salai
The holiday season is representative of stressful hours, long lines, and ample opportunity. To maximize success, retailers must understand key market insights in order to fine tune or completely revamp promotional practices and shopper experience, and one of the largest initiatives to undertake will be driving mobile engagement.
Read moreBy Ray Hartjen
2017 has been a challenging year for many retailers, placing even greater pressure on making the most of the upcoming holiday season. Make plans to attend the August 23 webinar, “Preparing for Holiday 2017,” to learn how to ensure retail’s most important season is also the most wonderful time of the calendar year.
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Replicating the highly personalized online shopping experience in brick-and-mortar stores requires an investment in technologies to automate repetitive tasks, provide real-time data on customers’ shopping journeys and deliver just-in-time product information and customer service training to associates.
Read moreBy Ray Hartjen
Despite tremendous advances in mobile messaging technologies and applications, the first messaging app – SMS texting – remains one of the most popular and powerful ways to communicate with shoppers on a personalized, relevant level.
Read moreBy Alex Salai
With 162 organizations overseeing more than 3,200 retail stores across the United States and Canada, Goodwill Industries is making notable strides in becoming increasingly tech savvy and innovative despite the challenging retail environment.
Read moreBy Ray Hartjen
Available for download, the newest Retail Performance Pulse provides a detailed analysis of brick-and-mortar store performance for the retail month of July 2017.
Read moreBy Alex Salai
With the vast majority of retailers competing primarily on customer experience, providing excellent customer service is the great differentiator, and will only increase in importance over time.
Read moreBy Alex Salai
Amazon’s pending acquisition of Whole Foods has cast a shadow over most all retail news, and the deal is shaping up to have long-lasting impacts across all retail segments, not only grocery.
Read moreBy Ray Hartjen
Available for download, the newest Retail Performance Pulse provides a detailed analysis of brick-and-mortar store performance for the retail month of June 2017.
Read more