About the whitepaper
2020 has propelled the retail ecosystem into accelerated change. While the next year may bring the promise of an improved economy, fundamental changes in retail and consumer expectations are here to stay.
This report is focused on two main themes: the trends that will drive retailer success in a post-Covid world, and the investments retailers need to make to capitalize on these trends. The report is written for retailers and retail ecosystem enthusiasts from a full-channel lens – thinking about the shopper experience from the shoppers’ perspective, and hopefully retiring the word “omnichannel” once and for all. Learn more about these themes by downloading the report below!