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Solution Briefs

Solution Briefs

Occupancy Tracking and Compliance

With the unprecedented changes to the retail industry, it is important that shopper and employee health and safety are front of mind in-stores.

RetailNext’s live occupancy and monitoring solution for retail is designed to help businesses comply with social distancing guidelines and occupancy restrictions through automatic reporting and configured occupancy thresholds. Leverage insights to deliver safer shopping experiences.

Download RetailNext’s Occupancy Tracking and Compliance solution brief to learn more!

 

Solution Briefs

Connected Journey

Shoppers have fundamentally changed the way they shop. Shopping journeys are now connected journeys, weaving continually through digital and physical touchpoints with brands, always with shoppers connected and in control, proactively driving their shopping experiences.

To succeed in this new industry reality, retailers must ensure they’re not disconnected in any way, at any moment, from shoppers’ connected journeys.

Harness the power of data across all channels to create seamless, personal shopping experiences, gaining insights into how your shoppers interact and engage with your brand online and in-store and determining how it impacts buyer interest and conversion.

Download RetailNext’s Connected Journey solution brief to learn more!

Solution Briefs

Interior Analytics

Identify friction points, optimize in-store navigation and test layouts prior to rollout. Recognize specific zones to ensure display strategies are effective and well managed. Understand where in-store opportunities lie by visualizing shopper behavior data through direction maps, dwell analysis, kinetic heat maps, POS video integration, and demographics.

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Webinars

Reopening and Thriving in the New Retail Climate

As retailers adapt to the new realities of reopening stores, ensuring the health and safety of shoppers and employees is critical. Together with Yoobic and Mishipay, RetailNext is hosting a webinar to discuss how retailers can reopen stores safely, by leveraging technology solutions including tools for occupancy tracking, contactless payments, employee and shopper communication, and virtual queuing.

Data Considerations with RetailNext in the Wake of COVID-19

In this webinar, we heard from Lauren Bitar, The Head of Retail Consulting at RetailNext. She discussed the general retail landscape, such as traffic, sales trends, and categories, as well as considerations going forward due to COVID-19. Johnny Stoddard, MarketDial’s Chief Data Scientist also joined to discuss effects of testing on the retail landscape. 

Lauren Bitar is the Head of Retail Consulting at RetailNext. She is responsible for partnering with retailers to help them understand store performance and make data-driven decisions. Her engagements primarily focus on retail labs, where Lauren and her team use advanced analytics to answer the most complex questions about the in-store shopper journey. 

With over 12 years of retail experience, Lauren has worked in both online and bricks and mortar, and on the retail and wholesale sides of the business.  Lauren has worked for retailers such as Saks Fifth Avenue, Macy’s, Juicy Couture and Sephora, concentrating on Buying, Planning and Retail Operations. Prior to RetailNext, she consulted for Kurt Salmon (now part of Accenture) in their Consumer Group practice, with engagements ranging from process and organizational transformation to distribution center design.

Lauren has a Bachelors of Science in Marketing and a minor in Retailing from the University of Florida, and an MBA from the Wharton School at the University of Pennsylvania, with a concentration in Marketing and Operations Management.

Johnny Stoddard is the Chief Data Scientist and Co-founder at MarketDial. While working as a management consultant for McKinsey & Co., Johnny saw a huge problem in retail: Most retailers either failed to test initiatives before investing in them or they tested with flawed methodology, leading to inaccurate results. Intending to solve the problem, Johnny co-founded MarketDial, a platform for A/B testing in the brick-and-mortar world. Johnny serves as the Chief Data Scientist at MarketDial where he directs MarketDial’s statistical development and client success. When not crunching numbers or advising clients, Johnny spends his time running ultramarathons or hiking with his two kids.

COVID-19 Retail Recovery: Data Considerations

In our third Retail Recovery video, we discuss the topic of, “Data Considerations” in the time of COVID-19.

We welcome Lauren Bitar, Head of Retail Consulting and CX Insights, who speaks with our very own Bridget Johns, CMO of RetailNext. This session dives into the data strategies that will be crucial to shortening the timeline of “back to the new normal”.

Webinar Topics Include:

  • Data-driven approaches to labor models and staffing
  • Strategies on product and markdowns, including forecasting markdown liabilities
  • A modeling tool to determine the current and future impact of COVID-19 on traffic and sales (using a tool by MarketDial which you can get free access to)

RetailNext is also supporting retailers in reopening stores through occupancy capabilities. Learn more here!

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eBooks & Whitepapers

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Videos

Traffic 2.0 by RetailNext

For years, retailers have counted store traffic, an essential component in calculating performance metrics like conversion. But, traditional traffic only answers the question, “How many?” What about all those other high-priority questions? Traffic 2.0 – only from RetailNext – goes beyond “how many” and delivers comprehensive insights on shopping behaviors.

Traffic 2.0, by RetailNext from RetailNext on Vimeo.

Customer Feature: Atlanta Hawks

You think Black Friday is tough for retailers? The Atlanta Hawks’ retail team excels through what are essentially 45 Black Fridays a year – all the home games at Philips Arena! Peter Sorckoff, senior vice president and chief creative officer, talks about the challenges of delivering magical game-day experiences to almost 20,000 fans in a tight 3-hour time window.

Customer Feature: Atlanta Hawks from RetailNext on Vimeo.

Featured Customer: Marine Layer

Mason James, Director of Store Operations at Marine Layer, gives an overview of its brand and how it deploys RetailNext solutions to deliver a better shopping experience.

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Case Studies & Testimonials

Case Study

Vitamin Shoppe – The Power of 1%

The Vitamin Shoppe® operates over 739 stores throughout the United States and Puerto Rico. However, success for the company is not measured by how many stores it opens, but rather by providing a fulfilling customer experience to each and every visitor, in-store and online. The company aims to help its customers become their best selves, however they define it, and acts as a trusted source for quality products, innovation and expertise.

To better operate its business around the needs of its clientele, The Vitamin Shoppe created tactical store operations plans around leveraging accurate and reliable shopper traffic data. Paramount to the plan’s success was not only the accuracy of traffic data, but also the ability of its solution provider to quickly and effectively deploy 731 stores within 2 months.

Download The Vitamin Shoppe case study by RetailNext to find out more.

 

Case Study

Manual vs. Automated Occupancy Solutions

Despite, various occupancy counting methods available on the market. Now more than ever, retailers are turning to automated occupancy solutions to minimize counting errors, reduce costs and ensure store safety is maintained.

Download the Manual vs. Automated Occupancy Solutions case study by RetailNext to see how your business can build safer shopping experiences with a cost-effective automated occupancy solution.

 

Case Study

Using Analytics to Create a Performance Culture & Climb to the Top

Founded in 1958 in Sanjo City, in the Chūetsu region of Japan’s Niigata Prefecture, Snow Peak is an innovator of outdoor apparel and gear, whose very name originates from the famous mountain Tanigawa, where Snow Peak’s founder Yukio Yamai repeatedly challenged himself, physically and mentally, throughout his early life.

Learn how after experiencing a rapid growth of its business, Snow Peak recognized its retail operations were highly fragmented and its organizational culture was inadequately rooted in performance and accountability, and how it used retail analytics to develop and implement data-based strategies to improve upon its delivered shopper experience and brand performance. 

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Industry Reports

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