Comprehensive In-Store Analytics


BVI Networks Extends RetailNEXT Product Capabilities

RetailNEXT, complete in-store monitoring and shopper behavior analytics system, now automates the collection and reporting of even more of the key store performance metrics required by leading retailers. Automated heat mapping features and traffic to staff metrics help retailers manage conversion and resources down to the exact time of day and staff member.

NRF Loss Prevention Conference & EXPO 2010

SAN JOSE, Calif. – (BUSINESS WIRE) – Indyme Solutions partners with BVI Networks to enhance their RetailNext business intelligence platform. Shopper behavior metrics, like foot traffic, dwell, and shopper views, normally received through scheduled reports, can now be received as instant notifications. Integration will be shown at NRF’s Loss Prevention Expo in Atlanta, GA, June 14-15.

Now, retailers can receive automatic alerts in real-time, allowing them to address activity such as theft, shopper waiting times, and high-volume traffic right when it happens. With the integration of automatic messaging, Indyme brings added value to the BVI Network’s RetailNext solution by triggering real-time notifications prompted by key shopper behavior metrics and monitored activities around the store.

How it Works

Thresholds are set using RetailNext that send specific alerts to Indyme’s Connect™ Event Response System (ERS), triggering an automatic message to the end user. Alerts can be set for a variety of events including out of stocks, boosts in traffic, and key POS activities such as returns, cash transactions, voids, and security violations. Connect ERS also allows users to define an alert escalation sequence if the alert has not been responded to after a designated period of time.

The most urgent and actionable shopper events detected by the RetailNext solution are sent as alerts to an associate’s wireless phone, PDA, two-way radio, pager, or overhead P.A., – when an event happens, specified associates will be notified. For example, the RetailNext system detects high traffic, or long dwell or wait times, or product picks and sweep alerts. These alerts from the system are picked up by Indyme’s Connect ERS and sent as real-time notifications to store managers or associates. What’s more, at any time, reports can be generated for management review of daily, weekly, or monthly activity around the store or chain-wide.

“Whether it’s an out of stock event, a spike in traffic in a key department or a potential theft, the data from the RetailNext system can now be put in the hands of retailers so quickly that they can take actions that will immediately impact their store,” says BVI Networks, CEO, Alexei Agratchev. “The ability to efficiently relay such valuable insights to our customers makes the combination of our retail-centric solution and Indyme’s automatic communication capabilities a perfect fit.”

“The pace of changes and needed responsiveness is continuing to accelerate in today’s retail environment. The combination of Indyme and BVI Networks technologies is allowing stores to keep up with the customers’ needs,” according to Steve Deal, Indyme’s CEO. “We’re enthused about being able to couple BVI Network’s retail insights with our event notification expertise. The overall shopping and store experience will be greatly enhanced.”

Indyme Solutions and BVI Networks will be showing this integration at the upcoming NRF Loss Prevention Expo, June 14-15 at the Georgia World Congress Center in Atlanta, GA. See the integration live at booth #332.

About BVI Networks

BVI Networks’ RetailNext is a complete solution that enables retailers and manufacturers to use video from IP or analog security cameras, transaction data from business systems, and best in class video analytics algorithms to address some of their highest priority objectives in terms of optimizing store operations, gaining valuable marketing & sales data and improving security. The open RetailNext brings together all in-store applications (ie: POS systems, customer kiosks, product SKUs, staffing schedules, etc) to provide an in-depth analysis of real-time store performance data, utilized across multiple business departments.

The BVI Networks team includes former senior managers from Cisco, Motorola, IBM, Juniper, Novell and Intel, as well as retail professionals with extensive backgrounds in operations, merchandising and asset protection. BVI Networks is rapidly establishing partnerships with leading in-store solution providers and is quickly expanding its customer base. Early customers include major big box retail chains, grocery stores, hardware stores and specialty retailers. BVI Networks is headquartered in San Jose, California. For more information, please visit or call 408-884-2162×710.

About Indyme

Since patenting the shopper help button 25 years ago, Indyme has developed hundreds of unique communication solutions for some of the world’s most competitive retail operators. Our client portfolio comprising over 22,000 stores (from apparel stores to DIY warehouse supermarkets to department stores, and drug to discount stores) testifies to our in-depth knowledge of retail operations, broad technical expertise, and a partnership approach to problem solving.

With an Indyme retail solution, your store team can instantly know when a shopper needs assistance, a cashier needs support, or a perimeter door unexpectedly opens, and so much more. Instant notification of these and dozens of other store events enables rapid response that builds sales, increases productivity and reduces shrink. For more information regarding any Indyme communication solution, please visit our website at website at