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&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Technical Account Manager is a customer facing position with a focus on delivering exceptional support during the pre-sale phase to potential customers. &lt;br&gt;A key function of this role is to establish and maintain rapport with potential customers in supporting our sales team to ensure a successful sale.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul class=&quot;ak-ul&quot; data-indent-level=&quot;1&quot;&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;348&quot;&gt;Pilots and Proof of Concepts: ownership ensuring a successful pilot process, ownership of relationship with the customer, leveraging internal resources and/or vendors. A PoC can be for a new customer or for an existing customer that is testing a new functionality or integration&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;630&quot;&gt;FPA: Assisting the internal teams as required. TAMs will keep on working on certain FPA deployments when required, like those for strategic accounts, flagship, etc.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;798&quot;&gt;Working with the AD to attend any calls that require technical expertise to ensure success of pilots and proof of concepts&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;924&quot;&gt;Information requests and questionnaires (RFI/RFP/RFQ, GDPR compliance, etc.: work with all internal teams to complete requests for proposals&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1068&quot;&gt;Work with clients to ensure all technical infrastructure is developed (Connectivity, API, File Transfers for POS, WFM, etc.)&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1196&quot;&gt;Support the transition to the deployment process&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1248&quot;&gt;Integration Support: connect clients with the internal Level 2 support team when required (issues with finalised integrations)&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1378&quot;&gt;Work with deployment teams to contribute to a detailed proposal and implementation plan with project planning, scoping, and quantification&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1520&quot;&gt;Assisting internal teams and the Support Account Managers with any issues or technical questions arising from customers&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1643&quot;&gt;Transition customer contacts to internal teams for deployment (Project Management, etc.) and on-going support (Customer Support, etc.)&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1781&quot;&gt;New customer requests, bugs reporting and notifying the relevant internal stakeholders. Follow up and notify customers about the resolution.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;1925&quot;&gt;Customer specific configuration. Assist other internal teams when required for customer specific settings, like those related to privacy, AP video retention, etc.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p data-renderer-start-pos=&quot;2091&quot;&gt;Train partners and vendors as required&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;1513&quot; data-end=&quot;1537&quot;&gt;&lt;strong data-start=&quot;1517&quot; data-end=&quot;1536&quot;&gt;Required Skills&lt;/strong&gt;:&lt;/p&gt;
&lt;ol data-start=&quot;1538&quot; data-end=&quot;3521&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;1538&quot; data-end=&quot;1848&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1541&quot; data-end=&quot;1565&quot;&gt;&lt;strong data-start=&quot;1541&quot; data-end=&quot;1564&quot;&gt;Technical Knowledge&lt;/strong&gt;:&lt;/p&gt;
&lt;ul data-start=&quot;1569&quot; data-end=&quot;1848&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;1569&quot; data-end=&quot;1659&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1571&quot; data-end=&quot;1659&quot;&gt;Proficiency with &lt;strong data-start=&quot;1588&quot; data-end=&quot;1608&quot;&gt;API integrations&lt;/strong&gt;, &lt;strong data-start=&quot;1610&quot; data-end=&quot;1628&quot;&gt;file transfers&lt;/strong&gt;, and &lt;strong data-start=&quot;1634&quot; data-end=&quot;1658&quot;&gt;cloud infrastructure&lt;/strong&gt;.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;1663&quot; data-end=&quot;1768&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1665&quot; data-end=&quot;1768&quot;&gt;Experience with technologies like &lt;strong data-start=&quot;1699&quot; data-end=&quot;1714&quot;&gt;POS systems&lt;/strong&gt;, &lt;strong data-start=&quot;1716&quot; data-end=&quot;1746&quot;&gt;Workforce Management (WFM)&lt;/strong&gt;, and related systems.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;1772&quot; data-end=&quot;1848&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1774&quot; data-end=&quot;1848&quot;&gt;Solid understanding of &lt;strong data-start=&quot;1797&quot; data-end=&quot;1816&quot;&gt;GDPR compliance&lt;/strong&gt; and other relevant regulations.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;1850&quot; data-end=&quot;2102&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1853&quot; data-end=&quot;1876&quot;&gt;&lt;strong data-start=&quot;1853&quot; data-end=&quot;1875&quot;&gt;Project Management&lt;/strong&gt;:&lt;/p&gt;
&lt;ul data-start=&quot;1880&quot; data-end=&quot;2102&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;1880&quot; data-end=&quot;1997&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1882&quot; data-end=&quot;1997&quot;&gt;Experience with &lt;strong data-start=&quot;1898&quot; data-end=&quot;1918&quot;&gt;project planning&lt;/strong&gt;, &lt;strong data-start=&quot;1920&quot; data-end=&quot;1931&quot;&gt;scoping&lt;/strong&gt;, and &lt;strong data-start=&quot;1937&quot; data-end=&quot;1955&quot;&gt;quantification&lt;/strong&gt; for pilots and proof-of-concept projects.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;2001&quot; data-end=&quot;2102&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;2003&quot; data-end=&quot;2102&quot;&gt;Strong organizational skills to manage multiple customers, pilots, and integrations simultaneously.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;2104&quot; data-end=&quot;2350&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;2107&quot; data-end=&quot;2146&quot;&gt;&lt;strong data-start=&quot;2107&quot; data-end=&quot;2145&quot;&gt;Customer Support &amp;amp; Troubleshooting&lt;/strong&gt;:&lt;/p&gt;
&lt;ul data-start=&quot;2150&quot; data-end=&quot;2350&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;2150&quot; data-end=&quot;2264&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;2152&quot; data-end=&quot;2264&quot;&gt;Experience working with &lt;strong data-start=&quot;2176&quot; data-end=&quot;2201&quot;&gt;Level 2 support teams&lt;/strong&gt; to resolve technical issues during integrations or deployment.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;2268&quot; data-end=&quot;2350&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;2270&quot; data-end=&quot;2350&quot;&gt;Ability to transition customer queries and issues to appropriate internal teams.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;2352&quot; data-end=&quot;2640&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;2355&quot; data-end=&quot;2393&quot;&gt;&lt;strong data-start=&quot;2355&quot; data-end=&quot;2392&quot;&gt;Pre-Sales and Proposal Management&lt;/strong&gt;:&lt;/p&gt;
&lt;ul data-start=&quot;2397&quot; data-end=&quot;2640&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;2397&quot; data-end=&quot;2540&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;2399&quot; data-end=&quot;2540&quot;&gt;Expertise in &lt;strong data-start=&quot;2412&quot; data-end=&quot;2430&quot;&gt;RFIs/RFPs/RFQs&lt;/strong&gt; and the ability to collaborate with internal teams to complete and respond to technical information request&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p data-start=&quot;177&quot; data-end=&quot;193&quot;&gt;&lt;strong data-start=&quot;181&quot; data-end=&quot;192&quot;&gt;Talents&lt;/strong&gt;:&lt;/p&gt;
&lt;ul data-start=&quot;194&quot; data-end=&quot;1511&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;194&quot; data-end=&quot;363&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;197&quot; data-end=&quot;363&quot;&gt;Ability to build and maintain strong relationships with customers, ensuring their needs are met while aligning with the business goals.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;364&quot; data-end=&quot;525&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;367&quot; data-end=&quot;525&quot;&gt;Deep understanding of technical infrastructure, integrations, and troubleshooting to assist customers and internal teams effectively.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;526&quot; data-end=&quot;682&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;529&quot; data-end=&quot;682&quot;&gt;Strong analytical skills to identify, troubleshoot, and resolve technical challenges and customer issues in a timely manner.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;683&quot; data-end=&quot;868&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;686&quot; data-end=&quot;868&quot;&gt;Ability to work cross-functionally with internal teams such as sales, deployment, support, and product management to achieve company goals and meet customer needs.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;869&quot; data-end=&quot;1010&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;872&quot; data-end=&quot;1010&quot;&gt;Flexibility to navigate through dynamic customer requirements, changing priorities, and evolving technical environments.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;1011&quot; data-end=&quot;1189&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1014&quot; data-end=&quot;1189&quot;&gt;Taking the initiative in ensuring the success of pilots and proof-of-concept projects, actively driving their success and overseeing their execution.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;1190&quot; data-end=&quot;1365&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1193&quot; data-end=&quot;1365&quot;&gt;Ability to train and guide internal teams, partners, and vendors, ensuring they are well-equipped to handle specific customer needs and solutions.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;1366&quot; data-end=&quot;1511&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;1369&quot; data-end=&quot;1511&quot;&gt;Ability to convey complex technical concepts to both technical and non-technical stakeholders clearly and concisely.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p data-start=&quot;3523&quot; data-end=&quot;3550&quot;&gt;&lt;strong data-start=&quot;3527&quot; data-end=&quot;3549&quot;&gt;Desired Attributes&lt;/strong&gt;:&lt;/p&gt;
&lt;ul data-start=&quot;3551&quot; data-end=&quot;3908&quot;&gt;
&lt;li class=&quot;&quot; data-start=&quot;3551&quot; data-end=&quot;3651&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;3553&quot; data-end=&quot;3651&quot;&gt;&lt;strong data-start=&quot;3553&quot; data-end=&quot;3567&quot;&gt;Experience&lt;/strong&gt; in &lt;strong data-start=&quot;3571&quot; data-end=&quot;3603&quot;&gt;Technical Account Management&lt;/strong&gt; or similar roles in a SaaS or tech environment.&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;3652&quot; data-end=&quot;3778&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;3654&quot; data-end=&quot;3778&quot;&gt;&lt;strong data-start=&quot;3654&quot; data-end=&quot;3675&quot;&gt;Bachelor’s degree&lt;/strong&gt; in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).&lt;/p&gt;
&lt;/li&gt;
&lt;li class=&quot;&quot; data-start=&quot;3779&quot; data-end=&quot;3908&quot;&gt;
&lt;p class=&quot;&quot; data-start=&quot;3781&quot; data-end=&quot;3908&quot;&gt;&lt;strong data-start=&quot;3781&quot; data-end=&quot;3808&quot;&gt;Customer-first attitude&lt;/strong&gt; with a drive to ensure a seamless customer experience throughout the pre-sale and post-sale phases.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why RetailNext?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We revolutionize retail with &lt;strong&gt;data-driven insights&lt;/strong&gt; using IoT and cloud analytics. Operating in &lt;strong&gt;100+ countries&lt;/strong&gt;, we help retailers optimize shopper experiences.&lt;/p&gt;
&lt;ul data-spread=&quot;false&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Founded:&lt;/strong&gt; 2007 | &lt;strong&gt;Employees:&lt;/strong&gt; 240+ across 15+ countries&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Funding:&lt;/strong&gt; &lt;a&gt;Crunchbase&lt;/a&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Learn More:&lt;/strong&gt; &lt;a href=&quot;https://retailnext.net/&quot;&gt;Why RetailNext?&lt;/a&gt; | &lt;a href=&quot;https://retailnext.net/&quot;&gt;What We Do&lt;/a&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s It Like to Work Here?&lt;/strong&gt;&lt;/p&gt;
&lt;ul data-spread=&quot;false&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Remote-First Hybrid:&lt;/strong&gt; Work anywhere + office access.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;90-Day Work Anywhere:&lt;/strong&gt; Work from anywhere for 90 days yearly.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Autonomy &amp;amp; Growth:&lt;/strong&gt; Flexible schedules, ownership, career investment.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Customer Obsessed:&lt;/strong&gt; Everything we do is for our clients.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul data-spread=&quot;false&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Best Self Allowance:&lt;/strong&gt; Annual stipend for personal growth.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Recharge Days:&lt;/strong&gt; Monthly company-wide day off.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Career Growth:&lt;/strong&gt; We invest in you.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
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