Image: IoT Breakthrough Of The Year Award

IoT Breakthrough Of The Year Award

Best Retail Insights Winner 2025

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&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The Senior AR Account Manager is responsible for leading more complex and high-value accounts, serving as an escalation point for AR Account Managers, and driving improvements across AR processes. This role provides subject matter expertise, mentors junior team members and partners cross-functionally to resolve complex issues.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Own and manage strategic or high-risk customer accounts, ensuring accuracy, timely collections, and proactive resolution of disputes.&lt;/li&gt;
&lt;li&gt;Act as an escalation point for AR Account Managers when accounts require complex reconciliation or negotiation.&lt;/li&gt;
&lt;li&gt;Mentor and guide junior AR team members, sharing best practices and providing informal training support.&lt;/li&gt;
&lt;li&gt;Partner with Sales, Operations, and IT to drive process improvements and implement changes that enhance collections efficiency.&lt;/li&gt;
&lt;li&gt;Review aging reports and identify patterns or risks, recommending corrective actions to AR Manager.&lt;/li&gt;
&lt;li&gt;Support the AR Manager in preparing management reports, audits, or system enhancements.&lt;/li&gt;
&lt;li&gt;Participate in cross-functional projects (e.g., systems upgrades, policy changes) as the AR subject matter expert.&lt;/li&gt;
&lt;li&gt;Ensure compliance with internal controls and company policies across AR processes.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong ability to manage complex customer relationships and negotiations.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication; able to represent the AR team with senior stakeholders.&lt;/li&gt;
&lt;li&gt;Skilled in mentoring, coaching, and developing peers without formal management authority.&lt;/li&gt;
&lt;li&gt;Analytical and detail-oriented with the ability to interpret data, spot trends, and propose solutions.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Advanced NetSuite knowledge, particularly with reconciliations, reporting, and data analysis.&lt;/li&gt;
&lt;li&gt;Deep understanding of end-to-end AR processes, from billing to collections to dispute resolution.&lt;/li&gt;
&lt;li&gt;Familiarity with credit risk management and compliance practices.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Talents:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proactive problem-solving and process optimization mindset.&lt;/li&gt;
&lt;li&gt;Ability to balance operational detail with strategic improvement.&lt;/li&gt;
&lt;li&gt;Recognized as a go-to expert within the team for difficult or unusual AR issues.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#39;s it like to work here?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Remote Work&lt;/strong&gt;&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;90-Day Work Anywhere:&lt;/strong&gt; Work from anywhere for 90 days yearly.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Autonomy &amp;amp; Growth:&lt;/strong&gt; Flexible schedules, ownership, career investment.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Obsessed:&lt;/strong&gt; Everything we do is for our clients.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Best Self Allowance:&lt;/strong&gt; Annual stipend for personal growth.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Recharge Days:&lt;/strong&gt; Monthly company-wide day off.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Career Growth:&lt;/strong&gt; We invest in you.&lt;/li&gt;
&lt;/ul&gt;

Senior AR Account Manager (Maternity Cover)