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IoT Breakthrough Of The Year Award

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&lt;h1&gt;Project Manager&lt;/h1&gt;
&lt;h2&gt;About the role&lt;/h2&gt;
&lt;p&gt;We&#39;re looking for a Project Manager to own the execution of customer deployment projects end-to-end. This role sits at the heart of the PMO team — handling the majority of our standard deployments and building the customer relationships that keep RetailNext running.&lt;/p&gt;
&lt;p&gt;You&#39;re someone who takes accountability seriously, communicates proactively, and doesn&#39;t wait to be told when something is off track. You&#39;re comfortable managing multiple projects at once, working with vendors and customers, and keeping the details tight without losing sight of the bigger picture.&lt;/p&gt;
&lt;p&gt;This is a great seat for someone who wants to grow into more complex deployments and senior responsibilities over time — you&#39;ll get real ownership from day one, with a clear path forward.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Reports to: &lt;/strong&gt;PMO Team Leader&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location: &lt;/strong&gt;Remote, South Africa-based&lt;/p&gt;
&lt;h2&gt;What You&#39;ll Do&lt;/h2&gt;
&lt;p&gt;&lt;strong&gt;Project Execution &amp;amp; Delivery&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Own concurrent deployment projects independently through the full lifecycle — from kickoff to go-live — following established PMO processes.&lt;/li&gt;
&lt;li&gt;Manage project budgets, track milestones with urgency, and flag risks early before they become problems.&lt;/li&gt;
&lt;li&gt;Act as the primary escalation point for your customer accounts, resolving routine deployment issues and escalating complex ones with clear analysis.&lt;/li&gt;
&lt;li&gt;Generate accurate project quotes using established pricing models and customer-specific requirements.&lt;/li&gt;
&lt;li&gt;Meet or exceed PMO KPIs while contributing to overall team performance.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Customer Relationships&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Serve as the primary point of contact for your assigned customer accounts with consistent, proactive communication.&lt;/li&gt;
&lt;li&gt;Manage customer expectations throughout the deployment and actively look for ways to add value to the partnership.&lt;/li&gt;
&lt;li&gt;Prepare status reports, dashboards, and project summaries for internal stakeholders and customers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Deployment Coordination&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Keep all deployment workstreams on track — site surveys, equipment shipping, vendor scheduling, and installation coordination.&lt;/li&gt;
&lt;li&gt;Manage equipment returns and RMA processes independently.&lt;/li&gt;
&lt;li&gt;Oversee vendor communications and monitor performance, escalating quality or schedule issues as needed.&lt;/li&gt;
&lt;li&gt;Coordinate shipping schedules, delivery confirmations, and logistics tracking.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Documentation &amp;amp; Process&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Maintain comprehensive project documentation and complete deployment checklists accurately throughout the project lifecycle.&lt;/li&gt;
&lt;li&gt;Keep all RetailNext platforms updated with timely, accurate project information.&lt;/li&gt;
&lt;li&gt;Follow all PMO SLAs — customer responses, quote delivery, shipping coordination, SmartOps updates, and internal comms.&lt;/li&gt;
&lt;li&gt;Document lessons learned and contribute to continuous process improvement.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;What We&#39;re Looking For&lt;/h2&gt;
&lt;p&gt;&lt;strong&gt;Required&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2–3 years of project management or coordination experience.&lt;/li&gt;
&lt;li&gt;Experience in a customer-facing role — you&#39;re comfortable owning relationships and having direct conversations.&lt;/li&gt;
&lt;li&gt;Strong written and verbal communication skills; able to communicate clearly with both customers and internal teams.&lt;/li&gt;
&lt;li&gt;Working knowledge of Google Workspace and project management tools.&lt;/li&gt;
&lt;li&gt;Solid understanding of deployment or operations processes and how to keep complex moving parts on track.&lt;/li&gt;
&lt;li&gt;Organised, detail-oriented, and able to manage multiple projects simultaneously without dropping the ball.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Valued but Not Required&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Familiarity with retail technology, hardware deployments, or physical installation projects.&lt;/li&gt;
&lt;li&gt;Experience with SmartOps or similar deployment management platforms.&lt;/li&gt;
&lt;li&gt;Background in vendor management or procurement.&lt;/li&gt;
&lt;li&gt;Exposure to more complex, multi-site rollout projects.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;What We Offer&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Visible role at the heart of customer success — your work directly determines whether deployments land on time and customers thrive on RetailNext.&lt;/li&gt;
&lt;li&gt;Real input into how we sharpen our processes, tools, and playbooks as the PMO team grows.&lt;/li&gt;
&lt;li&gt;Clear path to Senior PM for someone who consistently delivers and wants to take on more complexity.&lt;/li&gt;
&lt;li&gt;Monthly Recharge Day&lt;/li&gt;
&lt;li&gt;Holiday Exchange Program&lt;/li&gt;
&lt;li&gt;Best Self Benefit Program&lt;/li&gt;
&lt;li&gt;Medical Insurance&lt;/li&gt;
&lt;li&gt;Work from Anywhere up to 90 days&lt;/li&gt;
&lt;/ul&gt;

Project Manager