London, UK, 26 October 2023 – Annually, retail faces a potential sector-wide tech investment gap of up to £22billion, warns the KPMG/RetailNext Retail Think Tank (RTT), an independent board of retail experts.

This blackhole of tech investment is creating an innovation vacuum that not only threatens retail performance, but also risks long-term sector health and business survival, according to the RTT’s latest quarterly whitepaper.

The RTT whitepaper – ‘Change Or Fail: Why Innovation Is The Business Survival Issue Retailers Can’t Ignore’ – suggests omnichannel retailers should be spending between 4- 8% of their revenue on technology per annum. However, currently, most retailers only spend between 1.5-3%, leaving an estimated best-case of a 5% investment gap based on annual turnover. With retail sector revenues in 2022 reaching £441billion according to RetailEconomics, the RTT estimates that this could see the potential annual tech investment gap topping £22billion. This leaves retailers significantly underinvested in the innovation they need to underpin their business and secure long-term prosperity and health.

Whilst retailers face budgetary pressures and rising costs across their operations, the RTT warns that this perennial underinvestment in technology comes at a time when retail industry health is being called into question. Data from RetailNext showed that in Q3 footfall, a key indicator of High Street health, remained resilient, up +0.7% year-on- year. However, the latest RTT Retail Health Index predicts sector health will dip for a seventh consecutive quarter, with the index dropping -1 point in Q4 to 68 points, which are -7 points lower than Q2 2020 when the UK went into lockdown and non-essential retail was forced to close.

While the retail industry and the market it operates in undergo a state of constant and rapid change, the whitepaper points to the irony that many retailers are slow to adapt, with widespread evidence including Wilko’s collapse, the demise of Debenhams, Topshop/Arcadia Group, Made.com, and Joules, to name a few. It suggests the market is now in a more or less permanent state of flux and retailers unable to adapt in terms of their culture, staff roles contracts, and investment in technology, will go out of business. The RTT whitepaper predicts that the retail industry will see some more major failures in the next couple of years.

UK Head of Retail at KPMG and co-chair of the RTT, Paul Martin, commented: “Those retail businesses that are around now have a runway for the next 3-5 years, but if they stand still and fail to innovate, they won’t have a runway past 3-5 years. Innovation is, of course, a broad topic and is often associated with technology and data, with Generative AI is currently the latest hype. Overall though innovation should be seen as much broader than that. It is critical for the survival and prosperity of the sector, whilst at the same time innovating for the sake of doing something ‘new’ is not a recipe for success.”

Gary Whittemore, co-chair of the RTT and Head of Sales EMEA & APAC at RetailNext, added: “Innovation is a state of mind that should be instilled within the culture of an organisation from the very top. However, there are plenty of retailers that talk about the need for innovation but then fail to see it through to actual implementation. The reasons are manifold – politics, siloed thinking and management, and a lack of investment in people and tech. Specifically, retailers need to innovate in the skills and technology that will enable them to understand their customers better in terms of how they shop across multiple channels, more so because in tough times, multichannel retailers tend to fare better than pure-plays.”

To download the RTT’s quarterly whitepaper, which includes wide-ranging insight from its board members, contextual analysis, and exclusive data, visit: ‘Change Or Fail: Why Innovation Is The Business Survival Issue Retailers Can’t Ignore'.

About RetailNext

The first technology platform to bring e-commerce style shopper analytics to bricks-and-mortar stores, brands, and shopping centres, RetailNext is a pioneer in focusing entirely on optimising the shopper experience. Through its centralised SaaS platform, RetailNext automatically collects and analyses shopper behaviour data, providing retailers with insight to improve the shopper experience in real-time. More than 400 brands in over 90 countries have adopted RetailNext’s analytics software and retail expertise to better understand the shopper journey in order to increase same-store sales, mitigate risks and eliminate unnecessary costs. RetailNext is headquartered in San Jose, CA: https://retailnext.net/

About KPMG UK

KPMG LLP, a UK limited liability partnership, operates from 20 offices across the UK with approximately 17,000 partners and staff. The UK firm recorded a revenue of £2.72 billion in the year ended 30 September 2022. KPMG is a global organisation of independent professional services firms providing Audit, Legal, Tax and Advisory services. It operates in 143 countries and territories with more than 265,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.