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IoT Breakthrough Of The Year Award

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&lt;p&gt;&lt;/p&gt;
&lt;p data-pm-slice=&quot;1 1 []&quot;&gt;&lt;strong&gt;RetailNext is Hiring: AR Renewal Manager&lt;/strong&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;The Renewal Manager is responsible for owning all pre-renewal processes to reduce back-and-forth time and ensure the seamless execution of renewal invoices. This role collaborates closely with Retail Engagement Managers, Account Directors, and Sales Ops to manage a busy pipeline of renewals, proactively mitigate risks, and drive successful customer retention.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with REMs to identify the appropriate customer contacts for renewal quotes and purchase orders (POs).&lt;/li&gt;
&lt;li&gt;Serve as the &lt;strong&gt;main point of contact&lt;/strong&gt; for all renewal-related questions, with REMs introducing the Renewal Manager to customers.&lt;/li&gt;
&lt;li&gt;Obtain &lt;strong&gt;active license reports&lt;/strong&gt; from the cloud (CAM Inventory Export) and filter for software licenses.&lt;/li&gt;
&lt;li&gt;Compare the &lt;strong&gt;license report with NetSuite (NS)&lt;/strong&gt; to identify and resolve variances.&lt;/li&gt;
&lt;li&gt;Check &lt;strong&gt;Salesforce (SFDC)&lt;/strong&gt; for renewal software pricing and confirm whether the account has a co-term date and correct uplift percentage.&lt;/li&gt;
&lt;li&gt;If there is pushback from the customer, escalate the issue to REM and AD; legal review may be required for quote language updates.&lt;/li&gt;
&lt;li&gt;Collaborate with &lt;strong&gt;Sales Ops to create renewal opportunities and quotes&lt;/strong&gt;, ensuring alignment with pricing agreements.&lt;/li&gt;
&lt;li&gt;Proactively &lt;strong&gt;chase customers for POs&lt;/strong&gt; to streamline the handoff to the billing/collections team for final processing.&lt;/li&gt;
&lt;li&gt;Manage a &lt;strong&gt;high-volume renewal pipeline&lt;/strong&gt;, ensuring timely follow-ups and execution alongside ADs and REMs.&lt;/li&gt;
&lt;li&gt;Provide an exceptional customer experience, ensuring smooth renewals and mitigating risks proactively.&lt;/li&gt;
&lt;li&gt;Use &lt;strong&gt;negotiation and persuasion skills&lt;/strong&gt; to encourage CXO-level customers to renew contracts.&lt;/li&gt;
&lt;li&gt;Track and report on renewal progress, identifying bottlenecks and opportunities for process improvement.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What We’re Looking For&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proven experience in &lt;strong&gt;contract renewals, customer success, or sales operations&lt;/strong&gt; in a SaaS or tech environment.&lt;/li&gt;
&lt;li&gt;Strong understanding of &lt;strong&gt;billing, licensing, and renewal processes&lt;/strong&gt; in NetSuite, Salesforce, and other relevant tools.&lt;/li&gt;
&lt;li&gt;Excellent &lt;strong&gt;communication and relationship-building skills&lt;/strong&gt;, particularly with executive-level stakeholders.&lt;/li&gt;
&lt;li&gt;Strong &lt;strong&gt;problem-solving and analytical skills&lt;/strong&gt;, with a proactive approach to identifying and resolving renewal roadblocks.&lt;/li&gt;
&lt;li&gt;Ability to &lt;strong&gt;manage multiple renewal cycles simultaneously&lt;/strong&gt;, ensuring efficiency and accuracy.&lt;/li&gt;
&lt;li&gt;Comfortable working cross-functionally with &lt;strong&gt;Sales, Legal, Finance, and Customer Success teams&lt;/strong&gt;.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Why RetailNext?&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;We revolutionize retail with &lt;strong&gt;data-driven insights&lt;/strong&gt; using IoT and cloud analytics. Operating in &lt;strong&gt;100+ countries&lt;/strong&gt;, we help retailers optimize shopper experiences.&lt;/p&gt;
&lt;ul data-spread=&quot;false&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Founded:&lt;/strong&gt; 2007 | &lt;strong&gt;Employees:&lt;/strong&gt; 240+ across 15+ countries&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Funding:&lt;/strong&gt; &lt;a&gt;Crunchbase&lt;/a&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Learn More:&lt;/strong&gt; &lt;a href=&quot;https://retailnext.net/&quot;&gt;Why RetailNext?&lt;/a&gt; | &lt;a href=&quot;https://retailnext.net/&quot;&gt;What We Do&lt;/a&gt;&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;What’s It Like to Work Here?&lt;/strong&gt;&lt;/h3&gt;
&lt;ul data-spread=&quot;false&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Remote-First Hybrid:&lt;/strong&gt; Work anywhere + office access.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;90-Day Work Anywhere:&lt;/strong&gt; Work from anywhere for 90 days yearly.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Autonomy &amp;amp; Growth:&lt;/strong&gt; Flexible schedules, ownership, career investment.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Customer Obsessed:&lt;/strong&gt; Everything we do is for our clients.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Perks &amp;amp; Benefits&lt;/strong&gt;&lt;/h3&gt;
&lt;ul data-spread=&quot;false&quot;&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Best Self Allowance:&lt;/strong&gt; Annual stipend for personal growth.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Recharge Days:&lt;/strong&gt; Monthly company-wide day off.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;&lt;strong&gt;Career Growth:&lt;/strong&gt; We invest in you.&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Join us and &lt;strong&gt;transform retail with data-driven insights! Apply now&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

AR Renewal Manager