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AR Renewal Manager

Philippines

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RetailNext is Hiring: AR Renewal Manager

About the Role

The Renewal Manager is responsible for owning all pre-renewal processes to reduce back-and-forth time and ensure the seamless execution of renewal invoices. This role collaborates closely with Retail Engagement Managers, Account Directors, and Sales Ops to manage a busy pipeline of renewals, proactively mitigate risks, and drive successful customer retention.

What You’ll Do

  • Work with REMs to identify the appropriate customer contacts for renewal quotes and purchase orders (POs).
  • Serve as the main point of contact for all renewal-related questions, with REMs introducing the Renewal Manager to customers.
  • Obtain active license reports from the cloud (CAM Inventory Export) and filter for software licenses.
  • Compare the license report with NetSuite (NS) to identify and resolve variances.
  • Check Salesforce (SFDC) for renewal software pricing and confirm whether the account has a co-term date and correct uplift percentage.
  • If there is pushback from the customer, escalate the issue to REM and AD; legal review may be required for quote language updates.
  • Collaborate with Sales Ops to create renewal opportunities and quotes, ensuring alignment with pricing agreements.
  • Proactively chase customers for POs to streamline the handoff to the billing/collections team for final processing.
  • Manage a high-volume renewal pipeline, ensuring timely follow-ups and execution alongside ADs and REMs.
  • Provide an exceptional customer experience, ensuring smooth renewals and mitigating risks proactively.
  • Use negotiation and persuasion skills to encourage CXO-level customers to renew contracts.
  • Track and report on renewal progress, identifying bottlenecks and opportunities for process improvement.

What We’re Looking For

  • Proven experience in contract renewals, customer success, or sales operations in a SaaS or tech environment.
  • Strong understanding of billing, licensing, and renewal processes in NetSuite, Salesforce, and other relevant tools.
  • Excellent communication and relationship-building skills, particularly with executive-level stakeholders.
  • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving renewal roadblocks.
  • Ability to manage multiple renewal cycles simultaneously, ensuring efficiency and accuracy.
  • Comfortable working cross-functionally with Sales, Legal, Finance, and Customer Success teams.

Why RetailNext?

We revolutionize retail with data-driven insights using IoT and cloud analytics. Operating in 100+ countries, we help retailers optimize shopper experiences.

What’s It Like to Work Here?

  • Remote-First Hybrid: Work anywhere + office access.

  • 90-Day Work Anywhere: Work from anywhere for 90 days yearly.

  • Autonomy & Growth: Flexible schedules, ownership, career investment.

  • Customer Obsessed: Everything we do is for our clients.

Perks & Benefits

  • Best Self Allowance: Annual stipend for personal growth.

  • Recharge Days: Monthly company-wide day off.

  • Career Growth: We invest in you.

Join us and transform retail with data-driven insights! Apply now

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